Krithika Arun
Banking Operations
Chennai
Summary
Efficient , Hard Working Individual with around 18 yrs of experience with proven knowledge on Card Operations and expertise on Settlement and Dispute Management .Adaptable with effective People Management skills , Transition Management.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Vice President
Standard Chartered Bank
04.2022 - Current
- Handling Card settlement process , Dispute Management , across 22 countries covering APAC and MEA
- Manage Recon monitoring process across multiple markets and drive technology initiatives
- Manage Transaction processing unit across 15 countries (APAC and EMEA)
Associate Vice President
Standard Chartered Bank
02.2018 - 03.2022
- Cards Settlements process across 23 countries ranging from APAC to EMEA
- Dispute management process end to end across 20 countries .
- Achieved departmental goals by developing and implementing strategic initiatives.
- Delivered consistent revenue growth by identifying new business opportunities and expanding client relationships.
- Cultivated a culture of continuous learning among employees through professional development opportunities, fostering an environment of collaboration and innovation.
- Championed diversity and inclusion efforts within the organization, successfully implementing policies and programs that promoted equal opportunities for all employees, regardless of background or identity.
Vice President
Citigroup Global Services Pvt Ltd
07.2016 - 02.2018
- Governance of Cards payment , Customer queries , Association Settlements , Reconciliation and Rebates processing for EMEA Commercial cards
Senior Manager
TCS eserve Limited
10.2010 - 07.2016
- Manage a team of 75 people , handle audits , proof and reconciliation of the unit, Prepare financials for each of the unit and share the gross margin
- Unit head for India Proofs & Recon
- Responsible for daily /weekly /monthly proof preparation for 4000 GL accounts for India domestic ops
- Handle queries from India Control Unit
- Responsible for setting up this unit
- Audit and Compliance Manager for TCS BPS entity
- Managed Quality Audits for all Projects in Chennai & Bangalore and also conducted reviews as an Internal Quality Auditor
Business Analyst
Polaris Software Lab
02.2008 - 06.2010
- Functional expertise on module like TRAMS, FRANCHISE, GL & Merchant OPSECS system migration for Cards Business, Citibank India
Education
Science Graduate -
Madras University
06.1994 - 6 1997
Advanced Diploma in Application Programming & Techniques - undefined
Bhari Information Technology
09.1997 - 5 1998
Skills
Operations & Transition ManagementPeople ManagementAccounting & ReconciliationAnalytical Skills
Resource Allocation
Revenue Cycle Management
Process Improvement
Timeline
Vice President
Standard Chartered Bank
04.2022 - Current
Associate Vice President
Standard Chartered Bank
02.2018 - 03.2022
Vice President
Citigroup Global Services Pvt Ltd
07.2016 - 02.2018
Senior Manager
TCS eserve Limited
10.2010 - 07.2016
Business Analyst
Polaris Software Lab
02.2008 - 06.2010
Advanced Diploma in Application Programming & Techniques - undefined
Bhari Information Technology
09.1997 - 5 1998
Science Graduate -
Madras University
06.1994 - 6 1997