FCRM , I VIEW , MS OFFICE TOOLS , POWERPOINT Etc
Hi, I’m
KRITI GUPTA
DEPUTY MANAGER GRADE II
Hyderabad
Summary
Dynamic operations manager with a proven track record at ICICI Bank, excelling in team leadership and customer relationship management. Enhanced customer satisfaction through effective complaint resolution and strategic business development. Skilled in financial management and fostering a collaborative work environment, driving performance and growth.
Overview
5
years of professional experience
2
Languages
Work History
ICICI Bank
DM II
06.2020 - 07.2025
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
MANIPAL UNIVERSITYBANGLORE
PG DIPLOMA IN BANKING AND FINANCE from BANKING AND FINANCE
04.2001
University Overview
- Graduation with Distinction B COM. {2016 GPA- 79.94%}
Skills
Operations management
Software
Timeline
DM II
ICICI Bank
06.2020 - 07.2025
MANIPAL UNIVERSITY
PG DIPLOMA IN BANKING AND FINANCE from BANKING AND FINANCE
04.2001
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