Kriti Raj
Ranchi,JH
Summary
Detail-oriented Order to Cash (O2C) professional with 1.7 years of experience in order processing, quote creation, sales order management, and client coordination at Concentrix. Skilled in handling end-to-end order lifecycle operations while maintaining SLA compliance and operational accuracy. Possess basic knowledge of SAP SD and ERP-based order management processes. Strong communication, stakeholder management, and problem-solving abilities with a keen interest in growing in SAP and supply chain operations roles.
Personable and proactive with strong ability to adapt to new challenges and environments. Possesses solid understanding of key industry principles and proficient in data analysis and project management. Capable of driving impactful results and contributing to team success.
Developed skills in fast-paced, collaborative environment with focus on strategic analysis and project management. Seeking to transition into new field by leveraging these skills to contribute to innovative solutions. Adaptable and ready to bring fresh perspective and drive impactful results in new role.
Overview
2
2
years of professional experience
Work History
Sr. Associate Sales Rep
Concentrix
Kolkata, India
07.2024 - 02.2026
- Managed end-to-end order processing including quote creation, sales order entry, and backorder management.
- Worked on ERP/Citrix-based systems to process and track customer orders accurately.
- Coordinated with internal teams and stakeholders to resolve order discrepancies and maintain SLA timelines.
- Ensured compliance with client requirements and internal operational controls.
- Maintained order documentation and reports for audit readiness and process tracking.
- Developed understanding of SAP SD concepts and order management workflows.
- Built strong client relationships through timely order execution and effective communication.
- Total: 1.7 years
Education
Bachelor of Business Administration - BBA
Amity University
Jharkhand01-2024
Skills
- Order to Cash (O2C) Operations
- SAP SD (Basic Knowledge)
- Sales Order & Backorder Processing
- Quote Creation & Validation
- Order Management Lifecycle
- SLA & TAT Management
- Client & Stakeholder Coordination
- Process Compliance & Documentation
- MS Excel, Outlook, Teams, PowerPoint
Interests
Cooking/Baking, Painting, Community Volunteering (Animal Food Drives)
Declaration
I, Kriti Raj hereby declare that all the information provided above is correct and true to the best of my knowledge.
Languages
English
Hindi
Timeline
Sr. Associate Sales Rep
Concentrix
07.2024 - 02.2026
Bachelor of Business Administration - BBA
Amity University