Kritika Sharma
Delhi
Summary
Successful track record as a Product Owner and Business Analyst, pivotal in developing and delivering complex products and features that significantly contribute to clients' revenue growth and garner immense customer satisfaction. 10 years of industry experience across diverse sectors including retail start-ups, real estate, and Information Technology. Upbeat and hardworking professional, constantly curious, always seeking new knowledge, and driven to continuously grow and excel in the field.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst/Product Owner Team Lead
Accenture Song
07.2018 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Writing individual stories which are easy to understand and implement by Scrum Teams and maintaining N+2 backlog consistently
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
Manager - Corporate BD & Marketing
Zify Tech Solutions Pvt. Ltd
04.2018 - 06.2018
- Market Research - using PESTEL and HOFSTEDE’s rule.
- Competitive Analysis - Data collection of other competitors including OLA and UBER and coming up with strategies for Zify.
- Business Development - Understand the issues faced by Facilities Management and conducting the events to bring in the carpool culture within the corporates, SEZ’s and Tech parks.
- Was part of all the design thinking workshops with the Dev Team and the Principal UX Designer in order to revive the Zify App Version 2.0
Account Manager
Housing.com
01.2017 - 03.2018
- Involved in marketing, strategizing, building and maintaining strong and long lasting customer relationships.
- Negotiating account management contracts and agreements to enhance the revenues.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Highest revenue generator for 3 continuous months, awarded Most Valuable Player.
- Won a trip to Thailand for an All India Housing.com event
Business Development Manager
XL Retail Pvt Ltd
05.2014 - 06.2015
- Procurement - End to end procurement cycle of Handbags (Men and Women).
- Starting from signing the MOU, to making sure that the Merchandise reaches the Amazon Warehouse at the decided time slot.
- Coordinate buying strategies along with the Team at Amazon (Category Managers) and also analysing on the latest buying trends of the customers.
- Monitor competition to understand various aspects of Fashion Industry (Handbags, Luggage).
- Assuring that the merchandise is Live before the discussed time.
- Imaging coordination to SKUs update.
- Coordinating with the Accounts Team and assuring all the ledgers are closed monthly and assuring that reconciliation takes place in every six months with every brand working on SOR Model
- Coordinating with Team at Amazon and assuring that the slow moving inventory is given visibility and are placed on the promotional banners on Amazon dot in
- Also assuring that the fast moving brands are also given proper visibility.
Project Engineer
Wipro Technologies
10.2011 - 07.2012
- Worked as a software engineer on a platform C# on .NET.
Education
Diploma - Management Consulting
Chartered Management Institute
United Kingdom09.2013
MBA -
Cardiff Business School
Wales, United Kingdom08.2013
Bachelors in Engineering (B.E) - Information Science And Engineering
MS Ramaiah Institute of Technology
Bangalore, India09.2011
AISSCE - Science (PCM) + Computers
Ahlcon Public School
New Delhi, India03.2007
Skills
- Agile Methodologies
- User Acceptance Testing
- JIRA
- Product Management
- Confluence
- Stakeholder Management
- Problem Solving
- Requirement Elicitation
- User Stories Backlog Management
- Adobe Experience Manager
- MS Office - Word, Excel, PowerPoint
Certification
- Six Sigma Yellow Belt Certification
- Certified Scrum Product Owner Scrum Alliance [2023, August]
- Certified SAFe 6 Practitioner [2023, June]
Hobbies
- Certified beginner level skier awarded by tourism of Jammu & Kashmir, India
- Kathak Dancer - Prarambhik Part-2 from Pracheen Kala Kendra, India
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Business Analyst/Product Owner Team Lead
Accenture Song
07.2018 - Current
Manager - Corporate BD & Marketing
Zify Tech Solutions Pvt. Ltd
04.2018 - 06.2018
Account Manager
Housing.com
01.2017 - 03.2018
Business Development Manager
XL Retail Pvt Ltd
05.2014 - 06.2015
Project Engineer
Wipro Technologies
10.2011 - 07.2012
- Six Sigma Yellow Belt Certification
- Certified Scrum Product Owner Scrum Alliance [2023, August]
- Certified SAFe 6 Practitioner [2023, June]
Diploma - Management Consulting
Chartered Management Institute
MBA -
Cardiff Business School
Bachelors in Engineering (B.E) - Information Science And Engineering
MS Ramaiah Institute of Technology
AISSCE - Science (PCM) + Computers
Ahlcon Public School
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