Krutika Rewatkar
Pune
Summary
Dynamic and results-driven telecom and networking professional with extensive experience in Network operations, Project management, and Service delivery. Started my career with Reliance Communication (RCOM), gaining hands-on expertise in networking and wireless technology evolution. Progressed to GTL as a NOC Engineer, playing a key role in large-scale projects such as CNIL AIRCEL (17,500 sites) and GIL (7,000 sites), Further advanced to Wipro Infotech Limited as a Regional Project Manager (Mumbai & MNG) for the SBI-Vodafone Alternate Connectivity project, successfully leading operations for 2 years. Most recently, served as a Delivery Manager at Huawei Technologies Pvt Ltd, managing the GNOC Project with International clients, ensuring seamless service delivery and network optimization. Proven track record in Network infrastructure, Vendor management, and Cross-functional team leadership to drive operational excellence.
Overview
9
9
years of professional experience
Work History
Service Delivery Manager - GNOC Project
Huawei Technologies Pvt Ltd
10.2017 - 05.2023
- Lead the GNOC Project, collaborating with international clients to ensure seamless network operations
- Our primary responsibility is to manage end to end relationship with the customer which includes managing service delivery and service operations
- Coordinated service delivery at the client location within given deadlines to achieve SLA/KPI
- Tracked the updated status of projects by coordinating with respective teams and have a strong strategic & planning with key stakeholders to better growth
- Conducted business meetings with PPT references and facilitated weekly internal project meetings
- Managed clients to ensure all teams were aligned and deliverables were met
- Resolved escalated accounts with all required resources
- Maintained project tracking and client issues documentation within appropriate systems and databases
- We believe in customer-centric and timely resolution
- Demonstrated a good understanding of security fundamentals such as proxies and web security gateways
- Worked on multiple projects simultaneously
- Supported and managed proposal preparation and had sign-off approvals related to the services
- Prepared all data-related projects for quarterly meetings
- Analysed data, solved problems with excellent attention to detail, and identified process improvement opportunities
Regional Project Manager (MUM and MNG) - SBI-Vodafone Alternate Connectivity Project
Wipro Infotech Limited
10.2015 - 09.2017
- Coordinated between the client and internal teams for the SBI-Vodafone Alternate Connectivity Project
- Ensured service delivery at the client location within given deadlines
- Tracked the updated status of the project by coordinating with respective teams
NOC Engineer - CNIL AIRCEL and GIL Project
Global Telecom Limited
04.2014 - 09.2015
- Worked on the CNIL AIRCEL (17500 Aircel Sites) and GIL (7000 own sites) projects as a NOC engineer
- Utilized BMC Remedy 7.1, ZTE (Net Neumann), Ericsson (Citrix), HUAWEI (iManager 2001, 2002) in the operational and maintenance environment
- Monitored live alarms, troubleshot faults, and issued trouble tickets for continuous alarms monitoring
- Prepared daily progress reports, daily fault reports, PM reports, and RCAs for submission to Circle Managers
Education
B.E. - Electronics & Telecommunication
RTMNU
Nagpur01.2013
H.S.C. -
Maharashtra State Board
01.2009
S.S.C -
Maharashtra State Board
01.2007
Skills
- Service Delivery
- Operational Excellence
- Team Management
- Network Devices
- Open Systems Interconnect Model
- Routing Protocols
- Switching Protocols
- Telecom Network Monitoring
- GSM/2G/3G
- BTS
- BSS
- Optical Fiber
- Good Communication
- Service Quality
- Customer-Centric
- Leadership
- Problem-Solving
- Time Management
- Teamwork
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 06/11/91
- Marital Status: Married
Timeline
Service Delivery Manager - GNOC Project
Huawei Technologies Pvt Ltd
10.2017 - 05.2023
Regional Project Manager (MUM and MNG) - SBI-Vodafone Alternate Connectivity Project
Wipro Infotech Limited
10.2015 - 09.2017
NOC Engineer - CNIL AIRCEL and GIL Project
Global Telecom Limited
04.2014 - 09.2015
B.E. - Electronics & Telecommunication
RTMNU
H.S.C. -
Maharashtra State Board
S.S.C -
Maharashtra State Board
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