KSHIPRA TOMAR
Gurgaon,HR
Summary
Results-driven manager with 6+ years of experience in client onboarding, app training, query resolution, and account retention across diverse sectors. Skilled in collaborating with product and sales teams to enhance service delivery and client satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
Aditya Birla Capital
01.2018 - 01.2022
- Managed client onboarding processes, ensuring smooth transitions and effective app usage through training sessions for employees.
- Addressed and resolved day-to-day client queries, providing prompt support and enhancing client satisfaction.
- Collaborated closely with product teams to implement enhancements based on client feedback and requirements.
- Led quarterly business review meetings, gathering feedback to improve service delivery and strengthen client relationships.
- Handled contract renewals and negotiations, working with both clients and internal teams to retain accounts.
- Coordinated with the sales team for the successful execution of account launches, ensuring alignment with client expectations.
Education
Product Management Executive Program - Product Management
Indian School of Business
Hyderabad03.2023
Master of Business Administration - Marketing and Finance
Jaipuria Institute of Management
Jaipur, RJ05.2018
PG Diploma - Advertising, Media Relations and Event Management
National Institute of Event Management
Mumbai, MH03.2016
B.COM - Accounting
MDS University
Ajmer, RJ03.2015
Skills
- Aditya Birla Capital (May'18-Apr'21)
- Ekincare (May'21- Sept'22)
- Connect and Heal (Sept'22-Dec'23)
- Mfine (Dec'23-Present)
Additional Course details
• Product Development and Management: Core Concepts
• Market Analysis and Opportunity Identification
• Competitive Positioning for Product Design
• Concept Development, Testing, Pricing Strategies, and Growth Hacking
• Effective Product Positioning and Branding
• Performance Management and Metrics in Product Management
Accomplishments
- Awarded as best New Account Manager under the leadership program 2018
- Awarded for exclusive contribution to New initiative of Group Business 2019
- Awarded as Superstar in Champions League 2019
- Awarded for achieving targets by 6x in 2021
- Awarded for supporting product enhancement in 2021
- Awarded for achieving targets by 2x in 2022
Skills
- Client Relationship Management
- Onboarding and Training
- Problem Solving
- Cross-Functional Collaboration
- Renewals and Upselling
Timeline
Customer Success Manager
Aditya Birla Capital
01.2018 - 01.2022
Product Management Executive Program - Product Management
Indian School of Business
Master of Business Administration - Marketing and Finance
Jaipuria Institute of Management
PG Diploma - Advertising, Media Relations and Event Management
National Institute of Event Management
B.COM - Accounting
MDS University
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