Vicky Amarnani
Mumbai
Summary
As a seasoned professional with 19 years of distinguished experience in the aviation and service industry, I have served as an International Cabin Crew with major airlines like Jet Airways, Flydubai, and Emirates. I bring a wealth of expertise as a Certified Learning & Development Specialist. My proven track record in B2C service within the international aviation sector highlights my commitment to enhancing customer experience, performance management, and productivity. Currently, I utilize my skills to train and groom corporate and frontline service professionals for process improvement. I am now seeking to make a strategic career leap to contribute more impactfully and add significant value to an organization's success trajectory.
Overview
21
21
years of professional experience
Work History
Senior Manager - Learning & Development
Square Yards
09.2025 - 03.2026
- Spearhead the Learning & Development function at a leading PropTech company in India, driving significant growth.
- Perform thorough Training Needs Analysis (TNA) to identify and address skill gaps across various business units.
- Facilitate a range of training programs, including onboarding, soft skills, and behavioral workshops, for new and existing employees.
- Design and implement sales enablement initiatives to boost productivity and enhance the customer experience.
- Oversee the Learning Management System (LMS), ensuring effective content curation and the application of learning analytics for impact assessment.
- Collaborate closely with business leaders to foster a culture of continuous learning and performance improvement.
- Worked in partnership with HR, Administration, and Operations teams to ensure the smooth rollout of training programs.
- Pioneered 'Aarambh', an innovative new hire induction program, enhancing the onboarding experience across multiple regions.
Training Manager - India & UAE
FOOD-LINK (F&B) HOLDINGS PVT LTD
10.2023 - 01.2025
- Responsible for designing, implementing, and overseeing training programs for employees in the organization.
- Focusing on developing the skills and knowledge of staff to enhance guest experiences, improve service quality, and ensure compliance with industry standards.
- Collaborating with department heads to identify training needs, create effective training materials, and conduct engaging training sessions.
- Designing training to improve service quality
- Engaged staff with effective training material
- Designing training for compliance, quality, and standards
- Creating engaging and effective training materials
- Designed and implemented comprehensive end-to-end training plans for successful New Store Openings (NSO), ensuring seamless onboarding, skill development, and operational readiness for all team members.
Regional Retail Trainer (Acting Training Manager PAN India)
ADITYA BIRLA FASHION & RETAIL PVT LTD
09.2022 - 08.2023
- Led L&D for 450 staff across 28 Indian cities.
- Implemented regional L&D strategy aligned with goals.
- Guided professional growth from executive to leadership.
- Enhanced staff skills boosting organizational effectiveness.
Training Manager
STREAMLINE AVIATION ACADEMY
07.2021 - 12.2021
- Conduct practical and classroom training sessions for aspiring cabin crew including but not exclusive to the following areas: Aviation Security, Dangerous Goods, Fire & Smoke, SEP, First Aid, Customer service.Modify or create course materials and training manuals to meet specific training needs.
Cabin Crew
EMIRATES AIRLINES
07.2016 - 01.2021
- Deliver top-notch customer service to passengers.
- Ensure passenger comfort throughout the flight.
- Prioritize safety for all passengers on board.
- Enhance traveler satisfaction with attentive care.
Inflight Purser/Senior Cabin Crew member
FLY DUBAI AIRLINES
07.2011 - 06.2016
- Coaching and mentoring new and seasoned crew, through motivational and developmental feedback to focus on safety and punctuality while ensuring customer experience standardization.
- Enhanced crew performance via motivational feedback.
- Boosted safety and punctuality among crew members.
- Standardized customer service experiences effectively.
- Mentored teams leading to improved operational success.
Cabin Crew
JET AIRWAYS
09.2006 - 03.2011
- To perform all required flight attendant duties and assist passengers with high-quality service throughout the flight.
- Delivered top-tier service to all passengers
- Ensured a seamless in-flight experience
- Executed safety protocols meticulously
- Enhanced passenger satisfaction consistently
Senior Customer Relationship Associate
ZENTA PRIVATE LTD
11.2004 - 05.2006
- Responsible for selling JP Morgan - Chase Credit Card Insurance and was consistently ranked as the highest performer in the team each year.
Education
Bachelor of Arts - General Studies
SWAMI VIVEKANAND UNIVERSITY - SUBHARTI
Mumbai01.2026
Higher secondary level - Higher Secondary
MAHARASHTRA STATE BOARD
Mumbai01.2004
Skills
LEADERSHIP COMMUNICATION SKILLS - FLYDUBAI
TECHNIQUES TO IMPROVE TIME MANAGEMENT - FLYDUBAI
HANDLING CONFLICT - FLYDUBAI
GROWTH MINDSET - ADITYA BIRLA FASHION & RETAIL
ENHANCING LISTENING SKILLS - FLYDUBAI
LANGUAGES
ENGLISH
HINDI
SINDHI
MARATHI
GUJARATI
Hobbies and Interests
TRAVELING, READING & MEDITATION
Awards
Outstanding Attendance Emirates Airlines (2016-2019), Service Ambassador Award Emirates Airlines, 2016, Perfect Attendance Award Fly Dubai (2011-2015), Best Cabin Crew of the Year JET Airways, 2008
COURSE
LEARNING & DEVELOPMENT SPECIALIST AON HR LEARNING CENTER JUN 2023-DEC 2023
Timeline
Senior Manager - Learning & Development
Square Yards
09.2025 - 03.2026
Training Manager - India & UAE
FOOD-LINK (F&B) HOLDINGS PVT LTD
10.2023 - 01.2025
Regional Retail Trainer (Acting Training Manager PAN India)
ADITYA BIRLA FASHION & RETAIL PVT LTD
09.2022 - 08.2023
Training Manager
STREAMLINE AVIATION ACADEMY
07.2021 - 12.2021
Cabin Crew
EMIRATES AIRLINES
07.2016 - 01.2021
Inflight Purser/Senior Cabin Crew member
FLY DUBAI AIRLINES
07.2011 - 06.2016
Cabin Crew
JET AIRWAYS
09.2006 - 03.2011
Senior Customer Relationship Associate
ZENTA PRIVATE LTD
11.2004 - 05.2006
Higher secondary level - Higher Secondary
MAHARASHTRA STATE BOARD
Bachelor of Arts - General Studies
SWAMI VIVEKANAND UNIVERSITY - SUBHARTI