Kshitij Khemani

Results-oriented professional with over 6 years of experience in customer relations, escalations management, and process improvement. Successfully managed high-impact escalations, ensuring organizational goodwill and achieving first-contact resolutions that minimize repeat contacts. Proven leadership in mentoring teams of 15-20 associates to achieve top performance and national rankings. Expertise in cross-functional collaboration to optimize processes, saving up to $40M annually while enhancing customer satisfaction and operational efficiency.

• Passionate sports enthusiast with versatility across multiple sports.
• Achieved mastery in Table Tennis, representing State level competitions.

• Customer Obsession Award – Received twice for delivering exceptional customer-first resolutions and driving service excellence.
• Employee of the Year Award – Honored for outstanding performance, leadership, and consistent contribution to organizational success.

• Certified in Project Management – expertise in planning, execution, and process optimization.
• Certifications in Human Resources Strategy & Talent Management – driving HR strategy, employee experience, and organizational development.
• Certified in Coaching & Development – skilled in mentoring, team building, and leadership growth.
• Certified in Portfolio Management – proficient in investment analysis, risk management, and delivering high CAGR results.