Summary
Overview
Work History
Education
Skills
Personal Details
Languages Known
Awards And Honors
Summary
Timeline
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KSHITIJ SHIVAM

KSHITIJ SHIVAM

New Delhi

Summary

Dynamic Senior Sales Associate at Policybazaar with a strong customer service orientation and proven ability to drive insurance policy sales. Leveraged communication skills to build lasting client relationships and provide tailored coverage advice, enhancing customer satisfaction and retention. Proficient in managing accounts and staying ahead of industry trends.

Overview

9
9
years of professional experience

Work History

Senior Sales Associate

policybazaar
Gurugram
01.2024 - Current
  • Drive insurance policy sales, supporting customers in identifying suitable coverage options
  • Maintained up-to-date knowledge of the latest trends in the health insurance industry.
  • Responded promptly to client inquiries via phone, email or other communication channels.
  • Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
  • Developed relationships with clients and managed their accounts on a regular basis.

Front Desk Officer

Hotel Ashoka International
04.2022 - 12.2023
  • Supervised reception activities, receiving visitors, handling phone calls, managing inquiries, and directing clients or guests to correct personnel or departments.
  • Updated customer database with contact information and other details provided by guests.
  • Created daily reports detailing guest activity, occupancy levels and any issues that arose during shift.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments from customers using cash registers and credit card machines.

Science and Maths Teacher

Bright Academy
03.2021 - 02.2022
  • Worked as a science and maths teacher
  • Assessed student performance through tests, quizzes and other assessments.
  • Encouraged critical thinking skills and problem solving strategies among students.

Front Desk Officer

Hotel Bonlon Inn
02.2018 - 02.2019
  • Managed front office operations such as mail distribution, filing documents, photocopying.
  • Greeted customers and visitors in a friendly, professional manner.
  • Answered incoming calls promptly and directed them to appropriate personnel.
  • Provided excellent customer service through efficient problem solving techniques.

Front Desk Officer

Hotel Sehej Continental
01.2016 - 01.2018
  • Assisted with check-in and check-out procedures for guests.
  • Answered incoming calls promptly and directed them to appropriate personnel.
  • Managed front office operations such as mail distribution, filing documents, photocopying.

Education

Class XII - CBSE

01.2013

Class X - CBSE

01.2011

BCA - Computers

Sikkim Manipal University (SMU)

Skills

  • Practice management
  • Customer service orientation
  • Production planning
  • Computer proficiency
  • Communication skills

Personal Details

10/19/1996, Male, New Delhi, +91-9953531476, Kshitijshivam62@gmail.com

Languages Known

  • English, Both
  • Hindi, Both

Awards And Honors

  • Cracked IB Tier 1 exam, 2021
  • Cracked Delhi police exam Tier 1, 2020

Summary

Extensive hand on experience in managing client with excellent verbal and written communication skills. With experience in customer service orientation and daily production planning, I strive to provide top-notch service to clients. I have worked in various roles, including as a science and maths teacher and a Front Desk Officer. My goal is to utilize my skills and contribute to the growth of an organization.

Timeline

Senior Sales Associate

policybazaar
01.2024 - Current

Front Desk Officer

Hotel Ashoka International
04.2022 - 12.2023

Science and Maths Teacher

Bright Academy
03.2021 - 02.2022

Front Desk Officer

Hotel Bonlon Inn
02.2018 - 02.2019

Front Desk Officer

Hotel Sehej Continental
01.2016 - 01.2018

Class XII - CBSE

Class X - CBSE

BCA - Computers

Sikkim Manipal University (SMU)

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