Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Skillssummary
Timeline
Generic

Kuldeep

Delhi

Summary

Understand and analyse client requirements and support multiple teams across geographies during transition and implementation Re-engineered processes, increased ROI, reduced TAT through process improvement initiatives Applied Lean and Six Sigma concepts for existing &new clients and processes thereby resulting in financial savings for the organisation Successfully lead 3 Green Belt Project, 2 RPA project with Ui path and 3 Banking Process improvement project. Successfully Mentored 11+ Lean six sigma projects. Experience of conducting workshops and trainings on Lean and Six Sigma principles Expertise in creating Process maps, Value stream maps & Up Stream-Downstream process flows Realized process improvements by applying six sigma tools & techniques in different business processes to enhance productivity & profitability Experience of Operational resilience to create process map for critical banking process steps and minimize risk in the process through risk mitigation plan.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Tech Mahindra
Noida
01.2024 - Current
  • Develop cobot for Billing, Cash Application, Chat process
  • Check idea feasibility, collaborated with respective Stakeholders for business requirements and exceptions, prepare business requirement documents, develop cobot in Ui path, done testing, publish to business, UAT, Overall9000 minute saved in both projects
  • Develop chat bot for AIT Chat process which enhance better customer experience and employee utilization with benefit of 5 FTE Saving

Manager

EY Pvt Ltd
Gurgaon
10.2021 - 11.2023
  • Gap identification, Process improvement and Assessment
  • Prepared workshop plan for 3 different countries i.e., Dubai, Singapore, China
  • Conducted session with respective SME’s for assigned countries and run workshop for process discovery exercise as per plan
  • Prepared end to end process map for all countries
  • Run high level value stream mapping exercise w.r.t assigned countries
  • Identify root cause w.r.t people, process, and technology
  • Done Gap analysis exercise and taken other Global client as baseline
  • Done process assessment to identified automation opportunities

Associate Manager

British Telecom Pvt Ltd
Gurgaon
12.2016 - 05.2020
  • Developed Project Charter and robust business case for the process improvement initiatives in the project
  • Did AS-IS study of the process and identified waste along the value stream
  • Lean methodology adopted & recommendations given with regards to people, process, and technology
  • Worked with cross-functional and cross-geographic stakeholders to meet the customer’s expectations
  • Coordinated with Project, finance & vendor team on the implementation of the solution
  • Drove business transformations through innovation and automation
  • Special training given to project team, cut down multiple verification & approval to Streamlined processes
  • Pro-active communication touch points identified and established to inform customer at every stage of Procurement
  • Introduced IT solutions at various levels of customer journey for faster processing
  • Fixed a new set of timelines for approvals & resolved issue with vendor
  • 40% reduce procurement cycle time

Senior Quality Analyst

Xchanging Technology Pvt Ltd.
Gurgaon
12.2015 - 12.2016
  • Identify the gaps in process and to provide better Client Service
  • Lean methodology adopted to eliminate waste& suggest improvements with regards to people, process and technology, Reduction of turnaround time for multiple sub-processes from days to real-time
  • Introduced IT solutions at various levels of customer journey for faster processing
  • 50% reduction in overall TAT for policy issuance of non-standard cases

Finance Analyst

NTT Data Global Services
Gurgaon
10.2013 - 12.2015
  • End to End Project execution for a leading Telecom Provider
  • Part of Quality team to work on various client’s project and helps the agents in performing there day to day activities
  • Responsibility to prepare the Top 50 Aging Reports and Open customer’s account report and also participation in weekly client calls to highlight any issues / challenges
  • Responsible for facilitating learning and training to new employees by creating and updating process map as well as Standard Operating Procedures
  • Responsible for identifying opportunities within the process for further improvement with the help of seven QC tools
  • Responsible for updating the team regarding any process updates
  • Responsible for identifying opportunities within process for improvement

Education

PGDM - Finance

I.T.S IM College
01.2013

B.Com - Maharishi Dayanand University

DAV College
01.2011

Skills

  • Lean Six Sigma
  • Project Management
  • Process Improvement
  • Process Excellence
  • Business Analyst
  • Business Process Mapping
  • Minitab
  • MS Visio
  • MS Office
  • Power Bi
  • JIRA
  • Automation HUB
  • Chatbot
  • Mural

Certification

  • Lean Six Sigma Green Belt
  • Lean Six Sigma Black Belt
  • ISO 9001: 2015
  • SAFe Agile
  • RPA Ui Path
  • Microsoft Azure Fundamental

Accomplishments

  • Received Best Employee quarterly award for showcasing exceptional performance at British Telecom.
  • Awarded with Best Employee award twice in the year 2016 for delivering exceptional Client Service in Xchanging Technology Pvt Ltd.
  • Completed Six Sigma Green Belt Project and generated nearby $40,000 for the organization.

Skillssummary

Lean Six Sigma, Project Management, Process Improvement, Process Excellence, Business Analyst, Business Process Mapping, Minitab, MS Visio, MS Office, Power Bi, JIRA, Automation HUB, Chatbot, Mural

Timeline

Manager

Tech Mahindra
01.2024 - Current

Manager

EY Pvt Ltd
10.2021 - 11.2023

Associate Manager

British Telecom Pvt Ltd
12.2016 - 05.2020

Senior Quality Analyst

Xchanging Technology Pvt Ltd.
12.2015 - 12.2016

Finance Analyst

NTT Data Global Services
10.2013 - 12.2015

PGDM - Finance

I.T.S IM College

B.Com - Maharishi Dayanand University

DAV College

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Kuldeep