Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kuldeep Tirkey

Kuldeep Tirkey

Ranchi

Summary

Experienced Assistant Manager with a proven track record of success in overseeing daily operations, improving team performance, and driving profitability. Skilled in staff training and development, inventory management, and customer service. Strong leadership abilities combined with excellent communication and problem-solving skills. Dedicated and proactive individual who thrives in fast-paced environments and is committed to achieving organizational goals. Ready to contribute my expertise and drive to support the continued growth and success of a dynamic company.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Milkbasket ( Reliance Retail Ltd)
Ranchi
12.2022 - Current
  • Assisted in overseeing daily operations, including inventory management, scheduling, and customer service, resulting in a more efficient workflow
  • Trained and mentored new team members to ensure they were equipped with the necessary skills and knowledge to excel in their roles
  • Collaborated with the Manager to develop and implement strategies to drive sales and meet performance goals
  • Resolved customer complaints and inquiries in a timely and professional manner, ensuring a high level of customer satisfaction
  • Conducted regular performance evaluations and provided feedback to staff to improve performance and foster a positive work environment
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Team Lead

Delhivery Pvt Ltd
Rajkot
10.2021 - 12.2022
  • Managed a team of 60 employees, providing direction, support, and feedback to ensure project goals were met on time and within budget
  • Developed and maintained relationships with carriers and third-party logistics providers to optimize mid-mile transportation operations
  • Managed and coordinated daily freight movements to ensure on-time delivery, cost efficiency, and customer satisfaction
  • Efficiently coordinated last mile delivery operations, ensuring timely and accurate delivery of packages to customers.
  • Utilized GPS technology and route optimization tools to plan efficient delivery routes and reduce delivery times.
  • Implemented quality control measures to minimize delivery errors and ensure packages were delivered undamaged.
  • Maintained accurate records of deliveries, including tracking information and customer feedback, to analyze and improve delivery performance.
  • Collaborated with the sales team to develop customized B2B solutions that met the unique needs of clients and resulted in successful partnerships
  • Conducted market research to identify new B2B opportunities and expand the client base within the business sector
  • Analyzed B2B sales data and trends to optimize business performance, improve customer satisfaction, and maximize revenue opportunities
  • Managed inventory systems to ensure accurate tracking of all products in the warehouse
  • Conducted regular quality checks to identify any damaged or expired goods
  • Efficiently managed incoming and outgoing communications within the organization's hub

Processing Executive

MilkbasketDelhivery Pvt Ltd
Rajkot
09.2020 - 09.2021
  • Managed and optimized first mile operations to ensure efficient pick-up and collection of goods from multiple locations
  • Established and maintained strong relationships with third-party logistics providers and suppliers to improve first mile logistics processes
  • Implemented technology solutions to track and monitor first mile activities and ensure timely deliveries
  • Developed and implemented strategies to streamline first mile operations and reduce costs while maintaining high service levels
  • Conducted regular performance evaluations and analysis to identify areas for improvement in the first mile supply chain operations
  • Proficient in operating forklifts and other equipment to safely transport materials within the warehouse
  • Experience with inventory management and cycle counting to ensure accurate stock levels
  • Skilled in organizing and optimizing warehouse layout to improve efficiency and maximize storage space
  • Knowledgeable in packaging and labeling procedures to prepare orders for shipment
  • Strong attention to detail in inspecting incoming and outgoing shipments to verify quality and quantity of items

Operation Assistant

V Trans logistics Pvt ltd
Rajkot
04.2019 - 09.2020
  • Supported day-to-day operations by coordinating logistics, scheduling meetings, and maintaining supplies inventory
  • Assisted in creating and updating operational procedures and documentation to ensure efficiency and compliance
  • Collaborated with team members to streamline processes and improve overall departmental performance
  • Managed data entry and reporting tasks to track key performance metrics and provide insights for decision-making
  • Provided administrative support by answering emails, handling phone calls, and organizing files to keep operations running smoothly
  • Coordinated and optimized transportation routes for efficient delivery of goods, resulting in a 10% reduction in shipping costs
  • Negotiated contracts with logistics service providers to secure cost-effective rates and improve overall service level agreements

Education

Bachelor of Technology - Mechanical Engineering

Christ University Faculty Of Engineering
Bangalore, Karnataka
05-2017

Skills

  • Cost Reduction
  • Sales monitoring
  • Operations Management
  • Product and service knowledge
  • Warehousing
  • Inventory
  • People Management
  • Inbound & Outbound
  • First Mile, Mid mile, last Mile

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Assistant Manager

Milkbasket ( Reliance Retail Ltd)
12.2022 - Current

Team Lead

Delhivery Pvt Ltd
10.2021 - 12.2022

Processing Executive

MilkbasketDelhivery Pvt Ltd
09.2020 - 09.2021

Operation Assistant

V Trans logistics Pvt ltd
04.2019 - 09.2020

Bachelor of Technology - Mechanical Engineering

Christ University Faculty Of Engineering

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Kuldeep Tirkey