Kuldip Mishra
Relationship Manager
Gurgaon
Summary
Proven Relationship Manager at HDFC Bank Ltd, adept in strategic selling and customer portfolio management. Excelled in building client relationships and exceeding sales targets, achieving a high rate of customer satisfaction. Skilled in financial advising, I bring a track record of innovative solution development and a commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Manager
Hdfc Bank Ltd
2023.10 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Relationship Manager
Paisa Bazaar
2022.09 - 2023.09
- Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
- Identified risks and dependencies early in the process, enabling proactive mitigation strategies to protect project timelines.
- Developed comprehensive release documentation for seamless handoff to support teams, improving end-user satisfaction postlaunch.
- Collaborated with project developers, quality assurance team members and business analysts.
Senior Executive
Bajaj Housing Finance Ltd
2021.10 - 2022.09
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
Sales Executive
Hdb Finance Services Ltd ( Hdfc Bank Ltd )
2019.09 - 2021.10
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Executive
I Process Services India Pvt Ltd ( Icici Bank Ltd )
2017.08 - 2019.03
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
Bachelor Of Science - Biology
Shree Dimond Degree College Mahuipuri
Hardoi07.2017
Skills
Business development
Strategic selling
Financial Advising
Service support
Customer portfolio management
Client Relationships
Banking
Certification
NISM
Timeline
NISM
2024-10
Relationship Manager
Hdfc Bank Ltd
2023.10 - Current
Relationship Manager
Paisa Bazaar
2022.09 - 2023.09
Senior Executive
Bajaj Housing Finance Ltd
2021.10 - 2022.09
Sales Executive
Hdb Finance Services Ltd ( Hdfc Bank Ltd )
2019.09 - 2021.10
Sales Executive
I Process Services India Pvt Ltd ( Icici Bank Ltd )
2017.08 - 2019.03
Bachelor Of Science - Biology
Shree Dimond Degree College Mahuipuri