Kulprakash Singh Dawar
Travel Expert / Customer Service Representative
Summary
Dedicated customer service and sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Process Associate (Expedia)
IGT Solutions
Delhi, Delhi
08.2021 - Current
- Engaged and resolved queries via the live chat application for 50-60 customers per day with top performing TAT records.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Assisted team leader with coaching and mentoring of new employees.
Senior Business Development Executive
Vidyamandir Classes
New Delhi , Delhi
01.2021 - 07.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Business Development Associate
BYJU's - The Learning APP
Chandigarh , Chandigarh
01.2020 - 12.2020
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Met customers in homes to discuss and demonstrate products.
Education
Bachelor Of Commerce -
Delhi University
Delhi 07.2015 - 06.2018
12th Grade -
Guru Harkrishan Public School (CBSE)
Delhi 04.2012 - 05.2014
10th Grade -
Guru Nanak Public School (CBSE)
New Delhi 04.2010 - 03.2011
Skills
Excellent Communication
Timeline
Process Associate (Expedia)
IGT Solutions
08.2021 - Current
Senior Business Development Executive
Vidyamandir Classes
01.2021 - 07.2021
Business Development Associate
BYJU's - The Learning APP
01.2020 - 12.2020
Bachelor Of Commerce -
Delhi University
07.2015 - 06.2018
12th Grade -
Guru Harkrishan Public School (CBSE)
04.2012 - 05.2014
10th Grade -
Guru Nanak Public School (CBSE)
04.2010 - 03.2011
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