Summary
Overview
Work History
Education
Skills
Timeline
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Kulprakash Singh Dawar

Kulprakash Singh Dawar

Travel Expert / Customer Service Representative

Summary

Dedicated customer service and sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Process Associate (Expedia)

IGT Solutions
Delhi, Delhi
08.2021 - Current
  • Engaged and resolved queries via the live chat application for 50-60 customers per day with top performing TAT records.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Assisted team leader with coaching and mentoring of new employees.

Senior Business Development Executive

Vidyamandir Classes
New Delhi , Delhi
01.2021 - 07.2021
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Business Development Associate

BYJU's - The Learning APP
Chandigarh , Chandigarh
01.2020 - 12.2020
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Met customers in homes to discuss and demonstrate products.

Education

Bachelor Of Commerce -

Delhi University
Delhi
07.2015 - 06.2018

12th Grade -

Guru Harkrishan Public School (CBSE)
Delhi
04.2012 - 05.2014

10th Grade -

Guru Nanak Public School (CBSE)
New Delhi
04.2010 - 03.2011

Skills

    Excellent Communication

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Timeline

Process Associate (Expedia)

IGT Solutions
08.2021 - Current

Senior Business Development Executive

Vidyamandir Classes
01.2021 - 07.2021

Business Development Associate

BYJU's - The Learning APP
01.2020 - 12.2020

Bachelor Of Commerce -

Delhi University
07.2015 - 06.2018

12th Grade -

Guru Harkrishan Public School (CBSE)
04.2012 - 05.2014

10th Grade -

Guru Nanak Public School (CBSE)
04.2010 - 03.2011
Kulprakash Singh DawarTravel Expert / Customer Service Representative