Lamiha
New Delhi
Summary
Adept at streamlining operations and enhancing quality assurance, I excelled at INTERGLOBE TECHNOLOGY SOLUTIONS by optimizing travel workflows and leading collaborative teams. Leveraging my multitasking ability and effective client interaction skills, I significantly improved process efficiency and customer satisfaction, showcasing my leadership and technical proficiency in GDS systems.
Overview
9
9
years of professional experience
Work History
Process Associate (Expedia)
INTERGLOBE TECHNOLOGY SOLUTIONS
12.2018 - 04.2024
- Managed workflows with proficiency in Sabre and Amadeus.
- Coordinate travel reservations using GDS.
- Handling PNR issuance, reissuance, void, cancel, and refund.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
Travel Executive (GO IBIBO)
REDICAL MINDS
10.2017 - 11.2018
- Addressed and resolved all booking-related concerns of clients.
- Ensured seamless operation of systems by implementing API solutions.
- Handled electronic data logging and paperwork organization.
- Ensured clear communication of booking status including cancellations, reschedules, and confirmations.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
- Researched hotels and airfare options to best meet client needs and expectations.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Assisted in the development of travel insurance policies to protect clients against unexpected events.
Visa Executive
CARAVAN INTERNATIONAL
06.2015 - 10.2017
- Answered questions, concerns and inquiries from clients and management regarding visa application process.
- Reported directly to Managing Director.
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured that all submitted documents were accurate before submitting them for review.
- Addressed customer inquiries regarding the status of their visa applications promptly and accurately.
- Provided expert advice on the best visa options for clients based on their individual needs.
Education
Diploma - Computer Application
A.S.T.I
Bachelor of Arts - SOL
University of Delhi
Master of Arts - Delhi
Indira Gandhi National University
Skills
- Collaborative Teamwork
- Multitasking Ability
- Proactively Supportive
- Leadership Abilities
- Effective Client Interaction
- Quality assurance
Hobbies and Interests
Listening to music
Languages
- English
- Hindi
Personal Information
- Husband's Name: Ali Jibran Siddiqui
- Date of Birth: 18/03/87
- Marital Status: Married
Timeline
Process Associate (Expedia)
INTERGLOBE TECHNOLOGY SOLUTIONS
12.2018 - 04.2024
Travel Executive (GO IBIBO)
REDICAL MINDS
10.2017 - 11.2018
Visa Executive
CARAVAN INTERNATIONAL
06.2015 - 10.2017
Diploma - Computer Application
A.S.T.I
Bachelor of Arts - SOL
University of Delhi
Master of Arts - Delhi
Indira Gandhi National University
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