Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Rabina Chowdhury

Gurgaon

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

14
14
years of post-secondary education
3
3
Languages

Work History

Process Associate- Expedia Group

IGT Solutions
06.2021 - 08.2021
  • Point of contact after sales, managed the after sales services.
  • Identified and resolved process issues with client and business provider to drive optimal workflow and business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Handled and analyzed customer grievances and provided solutions that met needs, expectations and requirements of customers.
  • Collected, arranged and input information into database system.
  • Updated tracking spreadsheets for process monitoring and reporting.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Digital Editor Intern

Cyber Gurukul
06.2020 - 08.2020
  • Assisted the Marketing Manager in content curation.
  • Analyzed social media platforms for trending content.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Participated in team-building activities to enhance working relationships.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Conducted research, gathered information from multiple sources and presented results.
  • Posted relative content & invitations on Social Media which increased the web traffic by 65%

Education

Bachelor of Technology - Civil Engineering

Lovely Professional University
Punjab
08.2014 - 07.2020

Diploma Engineering - Civil Engineering

Dhalai District Polytechnic
Tripura
08.2011 - 07.2014

Matriculation - Secondary Education

Jawahar Navodaya Vidyalaya
Tripura
08.2006 - 07.2011

Skills

Excellent Communication

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Interests

Volunteering and Community Involvement

Microblogging

Sunset Photography

Timeline

Process Associate- Expedia Group

IGT Solutions
06.2021 - 08.2021

Digital Editor Intern

Cyber Gurukul
06.2020 - 08.2020

Bachelor of Technology - Civil Engineering

Lovely Professional University
08.2014 - 07.2020

Diploma Engineering - Civil Engineering

Dhalai District Polytechnic
08.2011 - 07.2014

Matriculation - Secondary Education

Jawahar Navodaya Vidyalaya
08.2006 - 07.2011

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Rabina Chowdhury