Volunteering and Community Involvement
Rabina Chowdhury
Gurgaon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of post-secondary education
3
3
Languages
Work History
Process Associate- Expedia Group
IGT Solutions
06.2021 - 08.2021
- Point of contact after sales, managed the after sales services.
- Identified and resolved process issues with client and business provider to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Handled and analyzed customer grievances and provided solutions that met needs, expectations and requirements of customers.
- Collected, arranged and input information into database system.
- Updated tracking spreadsheets for process monitoring and reporting.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Digital Editor Intern
Cyber Gurukul
06.2020 - 08.2020
- Assisted the Marketing Manager in content curation.
- Analyzed social media platforms for trending content.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Conducted research, gathered information from multiple sources and presented results.
- Posted relative content & invitations on Social Media which increased the web traffic by 65%
Education
Bachelor of Technology - Civil Engineering
Lovely Professional University
Punjab 08.2014 - 07.2020
Diploma Engineering - Civil Engineering
Dhalai District Polytechnic
Tripura 08.2011 - 07.2014
Matriculation - Secondary Education
Jawahar Navodaya Vidyalaya
Tripura 08.2006 - 07.2011
Skills
Excellent Communication
Virtual Interaction and Collaboration
Analytical and Critical Thinking
MS-Office
Micro blogging
Multitasking
Flexible and Adaptable
Active Listening
Trilingual
Interests
Microblogging
Sunset Photography
Timeline
Process Associate- Expedia Group
IGT Solutions
06.2021 - 08.2021
Digital Editor Intern
Cyber Gurukul
06.2020 - 08.2020
Bachelor of Technology - Civil Engineering
Lovely Professional University
08.2014 - 07.2020
Diploma Engineering - Civil Engineering
Dhalai District Polytechnic
08.2011 - 07.2014
Matriculation - Secondary Education
Jawahar Navodaya Vidyalaya
08.2006 - 07.2011