Kumar Gaurav
Sales & Distribution
Ghaziabad,UP
Summary
Experience of more than 25 years in sales, with 20 years in aviation industry.
Have a proven track record of handling the office/job responsibilities independently & leading the team to achieve company goals.
Lead various projects requiring coordination with multiple teams across different channels/departments, to reach a consensus which is beneficial for the project & organization.
Able to adapt quickly to new markets comprising of continuously evolving multiple sales channels
Awards:
- Can do Spirit - 2016
- Ancillary Revenue - 2017
Appreciation by piers:
- Recognition for coordinating with Airport, MSC, CCD & agents to accommodate 43 passengers due to connecting flight mis-connection
- Appreciated for being recognized by MMT for my services
- Admired & appreciated for learning new tools & techniques and evolving myself into more refined and confident sales professional with enhanced analytical skills
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Account Manager - Trade Sales, North India
Cathay Pacific Airways Ltd.
New Delhi
11.2018 - Current
- To develop and execute the sales strategy in order to achieve and exceed the passenger revenue target
- To maintain sales service standards through continuous review/update procedures and practices to provide services of high quality
- Work closely with BD team and share market feed back to implement effective pricing strategy to maximize revenue
- Worked on different project, coordinated with different teams to develop processes to maintain service quality and to achieve productivity improvement & revenue
- Monitor agency performance, financial credibility, ticket stock allocation, identify new potential agents to ensure wide distribution
- Exercise effective credit control and ensure CX interests are safeguarded at all times
- Keep track of competition activity while complying with company policy on competition and effectively use sales tools for data analysis to develop effective sales strategies.
Sales Manager - PB & Offline North India
Cathay Pacific Airways Ltd
Jalandhar
03.2013 - 10.2018
- To maintain and grow business relationship with the trade partners for mutual business advancement
- Ensuring revenue growth and revenue integrity at all times by developing and executing sales strategy
- Develop strong agency network by identifying potential agents (Both IATA & Non-IATA)
- Service the existing portfolio by sharing regular fare/product/network updates, agency revenue/PLB performance reviews to ensure revenue growth
- Identify and capitalize on all possibilities and avenues to generate ancillary revenue
- Managing Rest of Asia pricing to sustain/grow market share by studying and analyzing MIDT, DOW, FLT Split, Cis Matrix to ascertain correct price point for sector
- Keep track of competition activities through timely reference and analysis of MIDT reports and also seek competition info from agency network
- Independently handled PB market
Sales Manager - Punjab
Cathay Pacific Airways Ltd.
Jalandhar
07.2008 - 02.2013
- To perform all duties of a Team Leader and ensure smooth functioning of the branch
- Manage and liase with Travel Agents to promote airline sales
- Strive hard to maintain the Brand image of the airline by extending exuberant service levels to the travel agents as well as the passengers
- Achieving Sales Targets on monthly as well as yearly basis
- Supervising all complaint queries to pacify the client to the best possible level
- Perform as an effective point of contact between the Airline and the travel agents for Smooth business
- Perform as the Head office’s audio-visual extension in the market and keeping them abreast with the market activities at all times.
Sales Supervisor
Managing Agents of Cathay Pacific Airways Ltd.
Jalandhar, Punjab
05.2006 - 07.2008
- To perform all duties of a Team Leader and ensure smooth functioning of the branch
- Manage and liase with Travel Agents to promote airline sales
- Strive hard to maintain the Brand image of the airline by extending exuberant service levels to the travel agents as well as the passengers
- Achieving Sales Targets on monthly as well as yearly basis
- Supervising all complaint queries to pacify the client to the best possible level
- Perform as an effective point of contact between the Airline and the travel agents for Smooth business
- Perform as the Head office’s audio-visual extension in the market and keeping them abreast with the market activities at all times.
Sr. Sales Officer
GSA of Singapore Airlines
Jalandhar, Punjab
08.2003 - 04.2006
- Sales promotion
- Maintaining good liaison with travel agents by frequent in person visits as well as telephone calls
- Prepare fare proposal, seeking approval from HO and fare filling with AFS
- Visiting school, colleges & other educational institutes to promote leisure and group traffic
- Responsible for updating AUTOMATED TICKETING LIMIT (ATL) for all agencies
- Escalating the agency issues to the concerned department and keeping the agency updated about the developments
Sales Officer
GSA of Air Canada
02.2003 - 07.2003
- Sales promotion for Air Canada
- Corresponding Reservation and Ticketing issues with concerned departments on behalf of the agents
- Branch administration
- Escalating the agency issues to the concerned department and negotiates with both sides to work out the best possible solution.
Sales Executive
Fair Deal Agencies Pvt. Ltd
Jalandhar, Punjab
08.2002 - 01.2003
- Selling of Industrial equipment
- Synchronization of Accounts of the dealers and the company
- Product trials and cost calculations.
Sales Officer
Pearl Aviation Pvt. Ltd
Jalandhar, Punjab
- Sales promotion for Canada 3000
- Maintaining good PR with travel agents
- To work as synchronization point between the agents and the company
- To update the agents about the companies policy
Territory Sales In-charge
Asian paints India Ltd.
Jalandhar, Punjab
- Sales Promotion
- Adding new dealers to the existing dealer network
- Complaint handling
- Dealer incentive calculation and distribution.
- Organizing seminars and trainings for the dealers and painters.
- Making cold calls at the private as well as government projects.
Education
Bachelor of Arts - Humanities
BSF Senior Secondary School
Jalandhar 04.1992 - 03.1995
Skills
Coordinationundefined
Timeline
Account Manager - Trade Sales, North India
Cathay Pacific Airways Ltd.
11.2018 - Current
Sales Manager - PB & Offline North India
Cathay Pacific Airways Ltd
03.2013 - 10.2018
Sales Manager - Punjab
Cathay Pacific Airways Ltd.
07.2008 - 02.2013
Sales Supervisor
Managing Agents of Cathay Pacific Airways Ltd.
05.2006 - 07.2008
Sr. Sales Officer
GSA of Singapore Airlines
08.2003 - 04.2006
Sales Officer
GSA of Air Canada
02.2003 - 07.2003
Sales Executive
Fair Deal Agencies Pvt. Ltd
08.2002 - 01.2003
Bachelor of Arts - Humanities
BSF Senior Secondary School
04.1992 - 03.1995
Sales Officer
Pearl Aviation Pvt. Ltd
Territory Sales In-charge
Asian paints India Ltd.
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