Kumar Krishnan
Business Analyst/ Certified Product Owner
Summary
A results-driven and detail-oriented professional with a strong background in business analysis, project management, delivery, and quality assurance for 12 years is seeking a challenging position as a senior business analyst.
Overview
16
16
years of professional experience
18
18
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Senior Business Analyst
Commonwealth Bank of Australia
01.2020 - 01.2024
- Collaborated with stakeholders to gather and document business requirements, ensuring alignment with project objectives.
- Managed end-to-end process mapping, solution design, and documentation, leading to successful UAT/BAT execution.
- Developed complex financial forecasting models in Excel, improving the accuracy of projections.
- Ensured adherence to agile methodology through active participation in scrum meetings and backlog refinement.
- Educated LOB heads on the risks of manual data entry, advocating for automated processes to safeguard data integrity.
- Defined project scope, goals, deliverables, and key performance indicators.
- Managed project health by creating plans, projections, and reporting to stakeholders.
- Analyzed business processes, identified areas for improvement, and recommended solutions for efficiency.
- Created user stories, functional requirements, and use cases to facilitate communication between teams.
- Utilized JIRA and HP ALM/Quality Center for defect tracking and test management, ensuring streamlined testing processes.
Business Analyst
Union Bank of America (MUFG)
12.2015 - 12.2019
- Collaborated with stakeholders to gather and document business requirements, ensuring alignment with project objectives.
- Managed end-to-end process mapping, solution design, and documentation, leading to successful UAT/BAT execution.
- Developed complex financial forecasting models in Excel, improving the accuracy of projections.
- Ensured adherence to agile methodology through active participation in scrum meetings and backlog refinement.
- Educated LOB heads on the risks of manual data entry, advocating for automated processes to safeguard data integrity.
- Defined project scope, goals, deliverables, and key performance indicators.
- Managed project health by creating plans, projections, and reporting to stakeholders.
- Analyzed business processes, identified areas for improvement, and recommended solutions for efficiency.
- Created user stories, functional requirements, and use cases to facilitate communication between teams.
- Utilized JIRA and HP ALM/Quality Center for defect tracking and test management, ensuring streamlined testing processes.
Business Analyst
AT&T
08.2013 - 07.2015
- Led the integration of ISAAC (AT&T Home Security Services) into the existing telecom infrastructure, enhancing overall system performance.
- Implemented telecom monitoring tools, resulting in an 80% reduction in downtime through proactive issue identification and resolution.
- Conducted technical training sessions for non-technical stakeholders to improve their understanding of telecom systems and requirements.
- Investigated the root cause of any issues, errors, or failures related to the application and database by analyzing server logs.
- Supported telecom projects by conducting data analysis, identifying trends, and generating reports.
- Assisted in the management of telecom expenses, including billing analysis and cost optimization.
- Collaborated with vendors and service providers to negotiate contracts and service level agreements (SLAs).
- Provided end-user support, troubleshooting telecom-related issues, and ensuring minimal service disruptions.
- Developed processes to detect errors on UNIX servers.
Senior Software Engineer
R Systems
07.2008 - 07.2015
- Drafting Enhancement Test Plans and designing Test Cases.
- Executing Test Cases and managing bug reporting using TFS, Compass, JIRA, etc.
- Interacting with clients via emails and calls for clarifications.
- Testing applications and overseeing System upgrades.
- Conducting various tests like System, Regression, Smoke, Functional, and Internal Testing.
- Analyzing defects and providing estimations for resolution.
- Testing critical functionalities such as CORE API, Credit Card Module, etc.
- Leading a team for smaller task sprints, generating Status Reports and facilitating client calls.
- Coordinating with Development for defect resolution and analyzing lessons learned.
- Facilitating knowledge transfer and mentoring new team members.
Education
Bachelor of Science - Computer Science & Engineering
S.R.M.C.E.M.
Uttar Pradesh. Lucknow 04.2001 - 04.2007
Master of Business Administration - Information Technology & International Business
IMT-CDL
Gaziabad 04.2001 - 04.2013
Skills
Payments
Certification
Certified CSM
Resume Links
https://www.credly.com/badges/c6644b34-82c4-4b1a-ae15-2a9d696f51c9
Certifications In Progress
AZ400 certification for Azure
Extracurricular Activities
Sports - Cricket and Professional Cricket Umpire Drama - Accredited actor by the National School of Drama Outdoor Sports - Professional mountaineer DIY and Home Improvement Music - Playing musical instruments Cooking and Grilling Traveling Photography and Videography Motorcycling Volunteering
Accomplishments
- Reduced organizational operating costs by 67% by streamlining processes.
- Process Improvement: Achieved revenue objectives by implementing cost-cutting measures.
- Earned the Star Award for 3 years in a row for documenting, redesigning, and improving business processes.
Timeline
Senior Business Analyst
Commonwealth Bank of Australia
01.2020 - 01.2024
Business Analyst
Union Bank of America (MUFG)
12.2015 - 12.2019
Business Analyst
AT&T
08.2013 - 07.2015
Senior Software Engineer
R Systems
07.2008 - 07.2015
Bachelor of Science - Computer Science & Engineering
S.R.M.C.E.M.
04.2001 - 04.2007
Master of Business Administration - Information Technology & International Business
IMT-CDL
04.2001 - 04.2013
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