KUMAR MANGALAM

Project: Archrock | Dynamics 365 CRM – Field Service

Role: MS Dynamics CRM Developer
CRM Customization & Development:

Archrock is a leading U.S.-based provider of natural gas compression services. The project involved implementing and enhancing Microsoft Dynamics 365 CRM – Field Service module to manage work orders, service tasks, inventory, time entries, and technician operations. Infosys supported Archrock by providing CRM development, customization, and ongoing application support.

Supported and enhanced Microsoft Dynamics 365 CRM (Field Service module) for service operations and work order management.

Implemented CRM customizations to enforce business rules and improve data accuracy across Field Service entities.

Developed and maintained C# plugins for validations and related record updates.

Implemented client-side JavaScript to control form behavior and user actions.

Customized command bar (Ribbon) buttons using Ribbon Workbench.

Performed defect fixes, enhancements, and production support activities.

Collaborated with functional teams to understand requirements and deliver CRM solutions.

Digital Specialist Engineer, 08/2022 - 04/2024
Infosys Ltd. – Bengaluru, India

Dubai Health Authority (Government of Dubai)
Role: MS Dynamics CRM Developer
CRM Customization & Development:
Project Description:
Led the development of the “Medical Overseas Treatment System” for the Dubai Health Authority,
streamlining overseas treatment workflows for over 5,000+ UAE nationals and expatriates annually.
The system connected operations across Dubai, London, and Germany offices, automating manual
request handling, approvals, accounting, and reporting processes. The project aligned with the UAE
Smart Government vision, reducing case turnaround time and boosting citizen satisfaction scores.
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Designed and customized over 20+ forms, 30+ views
support the end-to-end overseas treatment process.
•
Automated approximately 80% of previously manual tasks, significantly reducing request processing
time by 40%.
•
Created plug-ins and JavaScript scripts to implement complex validation rules and business logic,
improving data accuracy by 25%.