Kumar Nishant
Online Business Manager
Ranchi
Summary
Online Business Manager (OBM) and Customer Service professional with experience supporting US and global clients. Skilled in business operations, workflow optimization, calendar and task management, automation, and stakeholder coordination. Currently managing end-to-end operations and impact reporting at Wishup, while leveraging a strong customer service background to deliver efficiency, accountability, and high client satisfaction.
Overview
11
11
years of professional experience
Work History
Online Business Manager
Wishup
09.2025 - Current
- - Managing end-to-end business operations, workflows, and SOPs for 3–5 US and global clients
- - Optimizing calendars, meetings, and task workflows across time zones, saving ~8–10 hours per week per client
- - Automating 10+ recurring workflows using Google Workspace, Calendly, and Zapier, reducing manual effort by ~30%
- - Serving as the primary operational point of contact and delivering KPIs, MOMs, and Impact Metrics
Customer Service Representative
Alight Leave Solutions
12.2023 - 09.2025
- - Managing 30–40+ Leave of Absence cases weekly across the full case lifecycle
- - Acting as liaison between employees, HR business partners, and internal stakeholders
- - Ensuring SLA compliance, accurate documentation and high customer satisfaction
Customer Service Representative
Guardian India Pvt. Ltd.
09.2020 - 11.2023
- - Providing primary customer support and case management for HR-related processes
- - Handling escalations and inter-department coordination to improve retention and resolution time
Senior Customer Service Associate
AVALON by Apple
07.2018 - 09.2019
- - Resolving complex customer queries while adhering to strict data privacy standards
- - Creating sales opportunities and meeting monthly targets consistently
Account Manager – B2B Business Development
Infocity Hosting
11.2015 - 07.2018
- - Managing B2B client accounts and identifying upsell opportunities
- - Building long-term client relationships to support business growth
Senior Customer Care Representative
Wipro BPO – Harman Audio
09.2014 - 08.2015
- - Resolving customer issues and maintaining high service quality standards
- - Cross-trained to provide backup support across teams
Education
B.Com - Financial Accounting
St. Xavier’s College
Ranchi01.2014
Intermediate - undefined
International Public School
Ranchi01.2011
Matriculation - undefined
Cambrian Public School
Ranchi01.2009
Skills
- Business Operations & Workflow Management
- Online Business Management (OBM)
- Customer Service & Client Support
- Calendar, Task & Project Management
Interests
Snooker, Hiking, Off-roading
Timeline
Online Business Manager
Wishup
09.2025 - Current
Customer Service Representative
Alight Leave Solutions
12.2023 - 09.2025
Customer Service Representative
Guardian India Pvt. Ltd.
09.2020 - 11.2023
Senior Customer Service Associate
AVALON by Apple
07.2018 - 09.2019
Account Manager – B2B Business Development
Infocity Hosting
11.2015 - 07.2018
Senior Customer Care Representative
Wipro BPO – Harman Audio
09.2014 - 08.2015
Intermediate - undefined
International Public School
Matriculation - undefined
Cambrian Public School
B.Com - Financial Accounting
St. Xavier’s College