Kumar NVVSB
Hyderabad
Summary
Results-driven Senior Digital Transformation Leader with extensive experience in Product/Application Development, Low Code No Code (LCNC) solutions, and strategic integration management.
An Oracle Certified Gen AI Professional and Certified Six Sigma Black Belt, recognized for expertise in Agile Methodologies and Change Management.
Currently spearheading digital transformation initiatives as CoE Lead for over 55 healthcare clients. Specialization in Microsoft Power Platform deployment strategies and Agentic AI frameworks has resulted in significant reductions in client escalations through effective end-to-end workflow automation.
Proven ability to architect comprehensive reporting ecosystems and modernize legacy systems, consistently optimizing processes while ensuring compliance and enhancing operational efficiency across diverse enterprise environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Digital Transformation CoE Lead
Geopro Services LLP (Subsidiary of Nextus Billing Solutions)
09.2024 - Current
- Leading a team of 4 members in delivering comprehensive digital transformation solutions for US Healthcare Revenue Cycle Management across 55+ clients. Spearheading enterprise-grade system architecture, automation initiatives, and advanced analytics implementation.
- Key Achievements:
- Enterprise Reporting Excellence: Architected and deployed comprehensive Enterprise Reporting Package across 55 clients, including complete CollaborateMD schema integration with Azure SQL, robust data pipelines, automated scheduling, database-level row-level security, and advanced Power BI dashboards with page-level security.
- Workflow Automation & Process Optimization: Designed and deployed the Verification of Benefits (VOB) system using Power Platform with advanced capabilities including email-to-facility mapping, automated email receipt tracking with due dates, workflow orchestration, sentiment analysis, real-time performance dashboards, and process mining. Successfully reduced client escalations through end-to-end workflow management, eliminating silo system dependencies.
- Data Architecture & Quality Governance: Established scalable database schema design and extensions supporting ERP and reporting requirements. Implemented robust validation mechanisms between source and reporting systems, ensuring data accuracy, reliability, and preventing reporting discrepancies across business functions.
- Automation & Efficiency Initiatives: Built comprehensive report automation extracting and transforming CollaborateMD reports via APIs with automated transfer to SharePoint. Developed bulk follow-up notes automation for CollaborateMD, significantly reducing manual operational effort and improving team productivity.
- Performance & Reliability Engineering: Drove performance optimization through connection pooling, caching, and bulk insert strategies, significantly reducing query execution times and ingestion overhead. Implemented retry logic, hybrid failover approaches, and resilient job execution models, eliminating random job failures and ensuring operational stability.
- Self-Service Portal Development: Delivered comprehensive self-service portal for ERP management, scheduled reports, and operational tools, empowering users with autonomous capabilities and reducing IT dependency.
- SDLC Framework Standardization: Defined and implemented SDLC frameworks for standardized development practices across the Center of Excellence, creating consistency, improving quality, and accelerating delivery timelines across all initiatives.
Senior Solution Leader
Brane Enterprises Pvt. Ltd
07.2020 - 08.2024
- Utilized proprietary no-code/low-code tools to create and deploy multiple full lifecycle applications, reducing development time and cost by 25%.
- Prioritized features and tasks to maximize value and align with strategic goals.
- Implemented systematic approach to identify, prioritize, and resolve technical debt, enhancing system stability and maintainability.
- Identified bottlenecks and implemented solutions to improve application responsiveness and user experience.
- Key Achievements:
- No-Code Solution Implementation: Architected and led full SDLC of SaaS CRM, HRMS, and Leave Management System applications for leading educational sector clients
- Legacy System Migration: Successfully migrated legacy doctor appointment slot booking system to modern application, improving data accessibility and user experience
- Technical Debt Reduction: Achieved 20% reduction in technical debt through targeted improvements
- Performance Enhancements: Reduced application load times by 30%, increasing user satisfaction
Service Delivery Manager - Six Sigma Black Belt & Process Excellence
Cognizant Technology Solutions
11.2018 - 07.2020
- Led digital transformation and Lean Six Sigma initiatives for Provider Health Systems, overseeing 2000 FTEs across multiple locations with focus on US Healthcare Revenue Cycle Management optimization.
- Key Achievements:
- Managed cross-functional collaboration resulting in $1.5M P&L impact through cost optimization
- Spearheaded Denial Management and AR Inventory prioritization initiatives generating $8M additional revenue for leading US healthcare DME client
- Conducted comprehensive value stream mapping identifying automation opportunities and efficiency improvements
Sr. Manager - Organizational Excellence
Sutherland Healthcare Solutions / Sutherland Global Solutions
05.2016 - 11.2018
- Led Lean Six Sigma deployment across India, Philippines, and US, conducting workshops and training sessions resulting in $275,000 annualized benefits.
- Key Achievements:
- Mentored Black Belts and Green Belts impacting $1.7MM to bottom line in FY18
- Directed initiatives across 9 sites covering 12,000+ FTEs, achieving $1.5MM budget accretive bonuses in FY17
- Spearheaded process improvement projects for major telecom clients including AT&T
Six Sigma Consultant - Operational Excellence
United Health Group
06.2012 - 05.2016
- Led organization-wide transformational projects managing 800 FTEs, stabilizing operations in risk adjustment, medical coding, and pharmacy benefit management.
- Key Achievements:
- Deployed Lean Six Sigma for reporting automation resulting in $300,000 savings
- Improved customer satisfaction from 88% to 95% through Green Belt and Lean training initiatives
- Partnered with onshore IT for PBM automation enhancing OPTUM Cloud operations
Quality Lead - Operational Excellence
Infotech Enterprises Ltd
04.2011 - 06.2012
- Oversaw QMS activities implementation in Network and Content Engineering, driving process improvement using Six Sigma/Lean methodologies.
Process Lead - Quality Support Group
Yell Adworks (I) Pvt Ltd
09.2008 - 04.2011
- Key Achievements:
- Achieved $215,000 annual savings from Black Belt project targeting print advert accuracy
- Contributed to QMS Certification (ISO 9001:2008) attainment for Hyderabad site
- Implemented Business Continuity and Disaster Recovery plans
Officer - Quality Assurance
Asian Paints Limited
07.2005 - 09.2008
- Managed quality assurance activities and Six Sigma projects. Implemented ISO 9001:2005 and TS 16949 quality systems.
Education
Post Graduation - Organic Chemistry
Andhra University
04.2004
Skills
- Digital Transformation Leadership
- Low Code Development & Power Platform
- Agentic AI Frameworks (LangGraph)
- Python Programming
- Enterprise Data Architecture
- SQL & Database Design
- Product Management
- Integration Management
- Problem Solving
- Team Leadership & Mentoring
- Requirement Gathering
- Backlog Management
- Six Sigma Black Belt
- QMS Lead Auditor
- Java & Spring Boot
- Change Management
- Process Optimization
- Microsoft Power Platform (Power Apps, Power Automate, Power BI)
- US Healthcare Revenue Cycle Management (RCM)
- Billing and Collections Management
- Entity-Relationship Diagrams (ERD)
- API Development & Integration
- Data Quality & Governance
- Performance Optimization
- System reliability management
Certification
- Generative AI Professional | Oracle University | 2024-06
- Data Science Certification | ExcelR Solutions | 2018-01
- Java & Spring Boot | 2024-06
- Six Sigma Black Belt | Indian Statistical Institute | 2011-08
- ISO 9001:2008 Lead Auditor | British Standards Institute | 2010-06
- Data Story Telling | Dataseer | 2016-11
Timeline
Digital Transformation CoE Lead
Geopro Services LLP (Subsidiary of Nextus Billing Solutions)
09.2024 - Current
Senior Solution Leader
Brane Enterprises Pvt. Ltd
07.2020 - 08.2024
Service Delivery Manager - Six Sigma Black Belt & Process Excellence
Cognizant Technology Solutions
11.2018 - 07.2020
Sr. Manager - Organizational Excellence
Sutherland Healthcare Solutions / Sutherland Global Solutions
05.2016 - 11.2018
Six Sigma Consultant - Operational Excellence
United Health Group
06.2012 - 05.2016
Quality Lead - Operational Excellence
Infotech Enterprises Ltd
04.2011 - 06.2012
Process Lead - Quality Support Group
Yell Adworks (I) Pvt Ltd
09.2008 - 04.2011
Officer - Quality Assurance
Asian Paints Limited
07.2005 - 09.2008
Post Graduation - Organic Chemistry
Andhra University
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