Kumar Rishabh
Team Leader Operations
Bangalore
Summary
To be associated with a progressive organization that gives me scope to update my knowledge and skills attuned with the latest trends and be a part of a team that dynamically work towards the growth of the organization and gives me satisfaction. I am a self-motivated and confident person with a positive mind. I am an extrovert. I acquire the zeal to learn more and to work to the best of my ability with the given time and opportunity. I have good communication skills.
Overview
8
8
years of professional experience
Work History
Sales Manager
Brickso.Ai
10.2025 - 04.2026
- Real Estate Deal Closure & Client Handling
- Property Consultation & Site Visit Management
- Home Loan Advisory & Bank Coordination
- Loan Disbursement & Documentation Handling
- Builder & Channel Partner Management
- High-Value Transaction Handling
- B2B Sales & Enterprise Client Handling
- Product Demonstration & Solution Selling
- Requirement Analysis & Need Mapping
- Coordination with Technical & Product Teams
- Client Onboarding & Customer Success Strategy
- Sales Forecasting & Target Planning
- KPI Tracking & Performance Optimization
- Data-Driven Sales Decision Making
- Market Research & Competitor Analysis
- Sales & Revenue Growth Management
- Lead Generation & Conversion Optimization
- Negotiation & High-Value Deal Closure
- CRM & Sales Pipeline Management
- Customer Relationship & Retention Management
- Cross-Functional Collaboration (Sales + Technical Teams)
Senior Sales & Operation Team Leader
Enser Communication- (Acko Process)
06.2024 - 09.2025
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Partnered with operations team to achieve company revenue and profit goals.
- Assisted customers with Acko insurance selection through carefully curated questions.
- Recruited, hired, and trained team of 100 salespeople.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Identified, qualified, and closed business opportunities for Acko services.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Trained and supported sales force with closing deals.
- Built customer loyalty and retention by delivering excellent policy experiences.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Operations Team Leader
Mojo Care
Bangalore
12.2022 - 06.2023
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
- Helped set and manage objectives for quality, productivity and compliance.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Set schedules and oversaw daily workflow.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Managed internal operational standards and productivity targets.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Subject Matter Expert
Practo Technology
Bangalore
07.2020 - 11.2022
- Prepared proposal documentation and specifications based on user analytics.
- Developed and presented business cases, presentations and reports to senior management.
- Managed user accounts, permissions and group policies for optimal system security.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
Senior Operation Executive
Udaan Pvt Ltd
Bangalore
11.2019 - 05.2020
- Increased company growth through collaboration with sales and marketing departments.
- Established performance goals for department and provided methods for reaching milestones.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
CSR Executive
Aegis PVT LTD
Bangalore
05.2018 - 06.2019
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
10+2 - Science Education
07.2010
BCA - computer science
04.2026
Diploma - Computer Science Engineering
07.2015
Skills
- IT Skill
- MS Office (Excel, Word & Power Point)
- Efficiency optimization
- Efficiency improvement skills
- Quality assurance
- Team member training
- Process Development
- Employee training
- Revenue optimization
- Social media savvy
- Service-driven sales
- Exceeds sales goals
- Cold calling
- Profit and revenue-generating strategies
- Goals and performance
- Product knowledge
- Account management
Timeline
Sales Manager - Brickso.Ai
10.2025 - 04.2026
Senior Sales & Operation Team Leader - Enser Communication- (Acko Process)
06.2024 - 09.2025
Operations Team Leader - Mojo Care
12.2022 - 06.2023
Subject Matter Expert - Practo Technology
07.2020 - 11.2022
Senior Operation Executive - Udaan Pvt Ltd
11.2019 - 05.2020
CSR Executive - Aegis PVT LTD
05.2018 - 06.2019
Bihar University - 10+2, Science Education
Correspondence college Gitam University - BCA, computer science
Oxford Institute - Diploma, Computer Science Engineering