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Customer Support Executive with 2+ years of experience in handling customer queries, complaint resolution, and refund/exchange processing within fast-paced environments. Skilled in escalation management, CRM tools, and documentation with a proven record of improving customer satisfaction (CSAT) and first call resolution (FCR). Strong communicator with expertise in empathy, problem-solving, and relationship management to ensure seamless customer experiences.

Results-driven and customer-focused professional with over 5 years of experience in customer service and process management. Skilled in handling complex customer queries, resolving issues across multiple channels (social media, email, support tickets), and ensuring exceptional customer satisfaction. Adept at managing insurance claims, coordinating team logistics, and supporting organizational processes to improve operational efficiency. Proven ability to meet targets, adhere to compliance standards, and streamline workflows to enhance service delivery. Strong problem-solving, communication, and collaboration skills, with a track record of achieving high performance metrics and contributing to process improvements. Recognized for maintaining professionalism under pressure and fostering positive customer relationships.

Seeking a challenging position in a reputable organization to expand and utilize my learning, skills and knowledge. Possess excellent communication skills and have an eye for detail. Flexible to work in any environment as required.

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

KUMAR SHANU

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