KUNDAL KISHORE
Customer Support Executive
Delhi
Summary
Seeking a challenging position in a reputable organization to expand and utilize my learning, skills and knowledge. Possess excellent communication skills and have an eye for detail. Flexible to work in any environment as required.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Customer Support Executive
Tech Mahindra Limited
08.2024 - 01.2025
- Improved customer satisfaction and loyalty by efficiently addressing and resolving inquiries, concerns, and complains.
- Reduced average call handling time, allowing team to assist more customers per day.
- Achieved high customer service ratings consistently.
Associate Sales Consultant
Paisabazaar
02.2024 - 05.2024
- Achieved consistent growth in loan sales, utilizing strong negotiation skills.
- Enhanced customer satisfaction by providing tailored loan solutions.
- Exceeded monthly sales targets regularly.
- Provided exceptional customer service throughout the entire loan process.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
Education
Diploma In Computer Applications -
FUTURE FOUNDATION
GayaBachelor Of Arts - English Literature
MAGADH UNIVERSITY
BODHGAYA,BIHARSkills
Active listening
Clear communication
Empathy
Patience
Emotional Intelligence
Tech Proficiency
Timeline
Customer Support Executive
Tech Mahindra Limited
08.2024 - 01.2025
Associate Sales Consultant
Paisabazaar
02.2024 - 05.2024
Diploma In Computer Applications -
FUTURE FOUNDATION
Bachelor Of Arts - English Literature
MAGADH UNIVERSITY