Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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KUMAR SHUSHANT

Banking
Patna

Summary

Over 14 years of valuable experience in the Financial Services sector. Scope of excellence entails: - Strategy Planning - Sales & Marketing - Business Development - Branch Operations - Auditing - Profitability & Compliance - Liaison & Coordination - Relationship Management - Team Management

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work History

Cluster Head LS

AXIS Bank Ltd
Gaya
07.2023 - Current
  • Oversaw technology vendors such as audio visual, low voltage, security, network and sound masking.
  • Integrated technology milestones into overall project plan.
  • Collaborated with architects, engineers and general contractors on drawing reviews.
  • Analyzed sales data to manage cluster performance and make informed financial decisions.
  • Coached, mentored and built high-performing sales team.
  • Developed unique ways to drive sales through events, community activities and local marketing campaigns.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.

Branch Head

AXIS Bank Ltd
Basudevpur & Mahua
12.2018 - 07.2023
  • Closed average of Number loans per month.
  • Increased overall annual sales Number% by incorporating several quality process improvements within branch.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Branch Sales Manager

AXIS Bank Ltd
Siwan
03.2016 - 12.2018


  • Nature of job:
  • Responsible for ensuring the achievement of all sales and revenue targets for the branch
  • Managing a team of Relationship Managers and Sales Officers And customer service officer
  • Hire / Train and motivate the Sales teams for achieving budgets
  • Formulating and implementation of sales and service strategies
  • Coordination between all the Sales Supports Departments
  • Educate & enhance the awareness of the company's products
  • Ensuring highest levels of Customer Service delivery
  • Developing product launch strategies in the market; implementing post-launch strategies to sustain sales growth
  • Unique Promotions and Marketing Initiatives
  • Taking care of all process and related escalations
  • Sourcing
  • Achieve all other revenue targets viz
  • Sales productivity & CoA
  • Manage sales promotion activities & budgets
  • Ensure adequate sales capacity including hiring, training and retention of sales resources
  • Ensure strong controls to manage sourcing quality & requisite disbursement rates
  • Ensure that acquisition is done in the branch catchment area only Monitoring
  • Performance:
  • Managing performance in terms of key drivers i.e:
  • Volume / Profitability parameters Cost of acquisition Productivity Product Mix

Senior Relationship, Manager, Internal Grade

INDUSIND Bank Ltd
08.2014 - 02.2016
  • Nature of job:
  • Acquiring new clients through referrals
  • Establishing relationships with new clients or mapped book clients - by regular presentations or discussions/meetings
  • Profiling Customers and provide financial products to meet customer needs or as per their financial plan and requirement
  • Deepen the relationship by Cross selling Banks Products and Services according to
  • Customer Needs
  • Increase liabilities size of relationship via balances in accounts of existing customers
  • To Enhance & Retain customer profitability by capturing larger share of Wallet
  • Ensure profitability of the portfolio: Generate high Income per Customer
  • Acquire new customers who meet product criteria through cross-referencing
  • Sales across all product segments - Third Party Products, Assets, Liabilities,Cards etc
  • Ensure certification of documentation required for opening and maintaining customer accounts.

Personal Banker

HDFC BANK LTD
Sitamarhi
01.2011 - 07.2014
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.

Education

Bachelor Of Law - Law (Pre-Law)

Bihar University
Muzaffarpur
06.2001 - 12.2006

Skills

Managing the whole cluster , motivating the staffs to achieve target

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cluster Head LS

AXIS Bank Ltd
07.2023 - Current

Branch Head

AXIS Bank Ltd
12.2018 - 07.2023

Branch Sales Manager

AXIS Bank Ltd
03.2016 - 12.2018

Senior Relationship, Manager, Internal Grade

INDUSIND Bank Ltd
08.2014 - 02.2016

Personal Banker

HDFC BANK LTD
01.2011 - 07.2014

Bachelor Of Law - Law (Pre-Law)

Bihar University
06.2001 - 12.2006

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