KUMAR SHUSHANT
Banking
Patna
Summary
Over 14 years of valuable experience in the Financial Services sector. Scope of excellence entails: - Strategy Planning - Sales & Marketing - Business Development - Branch Operations - Auditing - Profitability & Compliance - Liaison & Coordination - Relationship Management - Team Management
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Cluster Head LS
AXIS Bank Ltd
Gaya
07.2023 - Current
- Oversaw technology vendors such as audio visual, low voltage, security, network and sound masking.
- Integrated technology milestones into overall project plan.
- Collaborated with architects, engineers and general contractors on drawing reviews.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Coached, mentored and built high-performing sales team.
- Developed unique ways to drive sales through events, community activities and local marketing campaigns.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Branch Head
AXIS Bank Ltd
Basudevpur & Mahua
12.2018 - 07.2023
- Closed average of Number loans per month.
- Increased overall annual sales Number% by incorporating several quality process improvements within branch.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Branch Sales Manager
AXIS Bank Ltd
Siwan
03.2016 - 12.2018
- Nature of job:
- Responsible for ensuring the achievement of all sales and revenue targets for the branch
- Managing a team of Relationship Managers and Sales Officers And customer service officer
- Hire / Train and motivate the Sales teams for achieving budgets
- Formulating and implementation of sales and service strategies
- Coordination between all the Sales Supports Departments
- Educate & enhance the awareness of the company's products
- Ensuring highest levels of Customer Service delivery
- Developing product launch strategies in the market; implementing post-launch strategies to sustain sales growth
- Unique Promotions and Marketing Initiatives
- Taking care of all process and related escalations
- Sourcing
- Achieve all other revenue targets viz
- Sales productivity & CoA
- Manage sales promotion activities & budgets
- Ensure adequate sales capacity including hiring, training and retention of sales resources
- Ensure strong controls to manage sourcing quality & requisite disbursement rates
- Ensure that acquisition is done in the branch catchment area only Monitoring
- Performance:
- Managing performance in terms of key drivers i.e:
- Volume / Profitability parameters Cost of acquisition Productivity Product Mix
Senior Relationship, Manager, Internal Grade
INDUSIND Bank Ltd
08.2014 - 02.2016
- Nature of job:
- Acquiring new clients through referrals
- Establishing relationships with new clients or mapped book clients - by regular presentations or discussions/meetings
- Profiling Customers and provide financial products to meet customer needs or as per their financial plan and requirement
- Deepen the relationship by Cross selling Banks Products and Services according to
- Customer Needs
- Increase liabilities size of relationship via balances in accounts of existing customers
- To Enhance & Retain customer profitability by capturing larger share of Wallet
- Ensure profitability of the portfolio: Generate high Income per Customer
- Acquire new customers who meet product criteria through cross-referencing
- Sales across all product segments - Third Party Products, Assets, Liabilities,Cards etc
- Ensure certification of documentation required for opening and maintaining customer accounts.
Personal Banker
HDFC BANK LTD
Sitamarhi
01.2011 - 07.2014
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Education
Bachelor Of Law - Law (Pre-Law)
Bihar University
Muzaffarpur 06.2001 - 12.2006
Skills
Managing the whole cluster , motivating the staffs to achieve target
Educational Qualification :- Bachelor of Law
Nationality
IndianPerformance improvements
Purchasing and planning
Performance improvements
Cost analysis and savings
Task delegation
Sales strategics
Recruiting skills
Decision-making capabilities
Operations management
Consulting
Staff Management
Budgeting
Staff supervision
Training
Business planning
Cost Control
Business Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cluster Head LS
AXIS Bank Ltd
07.2023 - Current
Branch Head
AXIS Bank Ltd
12.2018 - 07.2023
Branch Sales Manager
AXIS Bank Ltd
03.2016 - 12.2018
Senior Relationship, Manager, Internal Grade
INDUSIND Bank Ltd
08.2014 - 02.2016
Personal Banker
HDFC BANK LTD
01.2011 - 07.2014
Bachelor Of Law - Law (Pre-Law)
Bihar University
06.2001 - 12.2006