Kumari Smriti Singh
Pune
Summary
Motivated Order Management Representative multitasks, prioritizes & problem solves while creating & maintaining well-organized workflow. experienced in accounts and finance department, adaptable with extensive experience providing first class results. Strong SQL, Oracle and SAP knowledge & proficiency to navigate multiple systems. Seeking a position to explore my skills, experience & abilities in an organization which offers professional growth while being resourceful, innovative & flexible.
Overview
5
5
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
Senior Executive
Johnson Controls Pvt Ltd
11.2022 - Current
- End to end knowledge of OTC, billing expertise, credit rebills and dispute management
- Create Invoice and distributions client as well uploads in third party portals.
- Timely rollout of monthly invoices in close coordination with order management, Inventory, customer support team.
- Create and maintain process documentation for billing processes, adherarance to SOX & internal controls
- Prepared macro and submitted process, which was implemented while processing case.
- Processing billing for international & local customers as per basis on PO receipts.
- Coordinate with internal teams for smooth order delivery.
- Cross check orders and Invoices against contracted terms to ensure billing consistency from contract signing to invoicing with monthly quality check.
Management Trainee/Team Lead
Genpact
06.2022 - 08.2022
- Building a relation with clients & sales representatives & becoming a point-of-contact for Customer / Sales inquiries, right delivery, installation & perform corrective action & preventive action planning.
- Bring together details from customers & sometimes service technicians for accurate invoicing (including CN / DN notes) & ensure to have complete the billing / invoicing timely as per the contractual agreements.
- Administration of customer contracts i.e Update contracts, fixed & variable billing computation as per contact terms.
- Ensure resolution to customer requests for any queries on Contracts / order delivery status & billing/invoicing corrections.
- Periodical & ad-hoc Report preparation for internal (sales, Business Controllers, etc.) & external (Customers).
- Checking & solving potential issues between client purchase orders (PO) & system information; Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc.
Order Management Associate
Thomson Reuters
01.2020 - 06.2022
- Responsible for the implementation of the order to billing process for various products /activities
- Accountable for adhering to SOX compliance controls & 3rd party guidelines
- Manage the internal queries, order life cycle, order monitoring, permissioning & billing/credits/cancellations for new & renewal orders & compliance
- Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
- Maintain accurate files for online trials, firm/gratis orders, client site billing & location details, & contact/user records on internal systems
- On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription & accounts receivable queries.
Business Service Partner
Yes Bank
08.2018 - 01.2020
- Generated new business & referral clients, boosted brand awareness, implemented promotional campaigns & branch sales by developing & deepening customer loyalty through incentive programs as part of territory development
- Maintained branch files for major accounts, investments & employees maintained confidentiality of bank records & client information to prevent mishandling of data & potential breaches
- Assisted with daily cash & ATM balancing, carried out opening & closing functions to meet operational needs underpinning strong customer service
- Supported end-to-end credit management process, submitted complete loan documentation & supported credit originations for credit compliance.
Education
PGDBM -
TimesPro
Bangalore 06.2017 - 05.2018
BBA - Finance
CMR Institute of Management Studies
Bangalore 06.2015 - 05.2018
CBSE 12th -
Sunbeam International School
Varanasi, Uttar Pradesh 04.2013 - 05.2015
CBSE 10th - undefined
Sunbeam International School
Varanasi, Uttar Pradesh 04.2000 - 03.2013
Skills
Account ManagementSAP tool
Oracle Nexgen
SQL
Salesforce
MS Excel
Organization & Time Management
Process Improvement
Awards
- Employee of the Month - March 2020 - Thomson Reuters
- Member of Rotaract Club (School & college)
- Skating District champion at age 14
- Part of Badminton Team (School)
Hobbies
Dancing
Skating
Traveling
Adventurous Activities
Timeline
Senior Executive
Johnson Controls Pvt Ltd
11.2022 - Current
Management Trainee/Team Lead
Genpact
06.2022 - 08.2022
Order Management Associate
Thomson Reuters
01.2020 - 06.2022
Business Service Partner
Yes Bank
08.2018 - 01.2020
PGDBM -
TimesPro
06.2017 - 05.2018
BBA - Finance
CMR Institute of Management Studies
06.2015 - 05.2018
CBSE 12th -
Sunbeam International School
04.2013 - 05.2015
CBSE 10th - undefined
Sunbeam International School
04.2000 - 03.2013