Kumar Saurabh
HAZARIBAGH
Summary
Experienced [Customer Care Executive] brings 8 months of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. And Also Cross Selling & Upselling Work in SBIC.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Ienergizer IT Services
03.2023 - 10.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
- Ensured accurate record-keeping by diligently documenting all interactions within internal CRM platforms.
Education
BBA - Accounting And Finance
Utkal Univercity
Bhubaneswar04.2019
Skills
- Customer Response
- Call Center Operations
- Persuasive attitude
- Procedure optimization
- Upselling
- Well-organized
- Cross Selling
Languages
English
Upper intermediate (B2)
hi
Upper intermediate (B2)
Timeline
Customer Care Executive
Ienergizer IT Services
03.2023 - 10.2023
BBA - Accounting And Finance
Utkal Univercity
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