Kumba Vamsi Krishna Kumar
Hyderabad
Summary
Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
Overview
4
4
years of professional experience
Work History
System Engineer
Salient global technologies
Telangana
03.2023 - 09.2023
- Troubleshooted and resolved hardware, software, network and storage related issues.
- Performed system upgrades, patching, security hardening and monitoring of systems.
- Installed and configured operating systems, middleware products and databases.
- Managed user accounts on the domain controller using Active Directory services and Group Policy Objects.
- Maintained inventory records of hardware assets deployed across multiple sites along with their respective configurations and warranty information.
- Provided exemplary helpdesk service and support to assist customers.
- Provided needs assessment, systems analysis, troubleshooting and resolution.
- Developed, implemented and managed IT processes to encourage regulatory compliance.
- Handled troubleshooting for software and hardware and resolved issues
Customer Support Engineer
Wells Fargo
Telangana
03.2022 - 08.2022
- Provided technical guidance and support to project teams.
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Performed system diagnostics to identify problems with laptops.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Repaired broken laptop components such as motherboards, LCDs and keyboards.
- Replaced defective laptop parts with compatible replacements.
Implementation Engineer
Asset online private limited
Telangana
05.2020 - 11.2021
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Assisted customers with mobile device configuration including email accounts and security settings.
- Executed safety protocols to protect the store's assets.
- Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
- Created an effective plan for loss prevention initiatives.
- Controlled reduction of loss inventory by protecting company assets.
Technical supportive
Phixman.com
06.2019 - 03.2020
- Troubleshooted laptop hardware and software issues for customers.
- Performed system diagnostics to identify problems with laptops.
- Repaired broken laptop components such as motherboards, LCDs and keyboards.
- Replaced defective laptop parts with compatible replacements.
- Provided technical support to users regarding laptop usage.
- Assisted customers in setting up wireless networks for their laptops.
Education
12th Pass -
Aposs
07.2021
Diploma in E.C.E -
Sri M.B.T.S Govt Polytechnic College
S.S.C in Education A.P -
Oxford High school
Skills
- Hardware and Software Installation
- Vendor Management
- Operating Systems
- Help Desk Software
- Skilled in hardware
- Skilled in Hardware
- Performance Optimization
- Application Support
- Hardware Configuration
- Incident Management
- Troubleshooting
- System Engineering
- IT Management
- Technical Support
Additional Information
Good spoken communication skills, Fast learning ability, Proactive, hardworking
Eligible To Work
India
Personal Information
- Total Experience: 3
- Industry: IT Operations & Helpdesk, IT-Hardware & Networking
- Career Level: 2-5 years experience
- Relocation: Anywhere
- Date of Birth: 11/06/99
Languages
- English, Fluent
- Telugu, Native
Timeline
System Engineer
Salient global technologies
03.2023 - 09.2023
Customer Support Engineer
Wells Fargo
03.2022 - 08.2022
Implementation Engineer
Asset online private limited
05.2020 - 11.2021
Technical supportive
Phixman.com
06.2019 - 03.2020
12th Pass -
Aposs
Diploma in E.C.E -
Sri M.B.T.S Govt Polytechnic College
S.S.C in Education A.P -
Oxford High school
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