Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic

Harshal Shimpi

Kalyan

Summary

Dedicated L1 Support Professional with [2 years/ 2months] of experience in a multinational corporation (MNC). Proven expertise in providing timely technical assistance and troubleshooting for [specify systems, software, or technologies relevant to your role]. Currently advancing Japanese language proficiency, with a focus on intermediate-level comprehension and communication.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Information Process Enabler

Tata Consultancy Services Pvt Ltd
Thane
06.2022 - Current
  • Resolved tickets raised by customers within SLA timelines while keeping track of resolution status in ticketing system.
  • Set up automated backups for data storage ensuring integrity of business critical information.
  • Gathered information from end-users to troubleshoot, diagnosing hardware and software issues.
  • Conducted root cause analysis for recurring problems to prevent future occurrences.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.

Associate

Transformatrix Global Pvt Ltd
Mumbai
03.2021 - 02.2022
  • Evaluated changes in policies or procedures to ensure accuracy of information.
  • Assisted in the preparation of board meeting minutes, agendas, and other materials.
  • Drafted correspondence concerning sensitive matters for review by executives.
  • Maintained an up-to-date filing system of corporate records and documents.
  • Reviewed contracts for accuracy before submitting them for approval.

Education

Bachelor of Commerce -

Model College of Science And Commerce
Kalyan
10-2020

Higher Secondary Certificate - Commerce

Model College Of Arts, Science & Commerce
Kalyan
02-2016

MAHARASHTRA STATE BOARD (SSC) - Secondary School Certificate

Nutan Dyan Mandir
Kalyan
02-2014

Skills

  • Written Communication
  • Troubleshooting
  • Planning
  • Dependable and Responsible
  • Public Speaking
  • Cultural Awareness
  • Recordkeeping
  • NAT N5 certified

Languages

Marathi
First Language
Japanese
Elementary (A2)
A2

Affiliations

  • Monitoring End-of-Day Processes (EODs): Ensuring seamless closure of daily operations within prescribed timelines to maintain operational continuity.
  • Managing Service Requests (SRs) and Incidents (INCs): Handling and resolving SRs and incidents promptly and effectively, adhering to defined Service Level Agreements (SLAs).
  • Troubleshooting and Resolving Client Issues: Addressing and resolving technical issues and login challenges faced by clients, ensuring minimal disruption to their operations.
  • User Support and Assistance: Providing frontline support to users, offering guidance and solutions for software and system-related queries and concerns.
  • Documentation and Reporting: Maintaining comprehensive documentation of support activities and incidents, facilitating accurate reporting and analysis.
  • Collaborative Problem-Solving: Collaborating with cross-functional teams to resolve complex issues and improve service delivery processes.
  • Continuous Improvement: Contributing to process enhancements and efficiency improvements as an information process enabler within the organization.

Accomplishments

  • On The Spot Award 10-Nov-2022
  • On the Spot (Team) Award 30-Mar-2023
  • On The Spot Award 23-Jun-2023
  • On the Spot (Team) Award 27-Sep-2023
  • On the Spot (Team) Award 16- Apr-2024
  • On The Spot Award 17-Jun-2024

Certification

  • Certificate of Proficiency NAT Test :- N5
  • Cisco Certified Network Associate
  • Introduction of Cybersecurity

Timeline

Information Process Enabler

Tata Consultancy Services Pvt Ltd
06.2022 - Current

Associate

Transformatrix Global Pvt Ltd
03.2021 - 02.2022

Bachelor of Commerce -

Model College of Science And Commerce

Higher Secondary Certificate - Commerce

Model College Of Arts, Science & Commerce

MAHARASHTRA STATE BOARD (SSC) - Secondary School Certificate

Nutan Dyan Mandir

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Harshal Shimpi