KUNAL ASRANI
Hospitality Professional
Mumbai
Summary
Dedicated hospitality & events professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced operations & management head with over 5 years of experience in hospitality & events industry.
Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Head of Operations & Management
Suzie's
Goa
11.2021 - Current
- Identified opportunities to improve business process flows and productivity.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set and implemented mentoring program to promote positive feedback and engagement.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day operations.
- Performed operational,administration and guest experience related tasks to guarantee five-star service for guests.
- Identified improvement changes regarding key processes for internal controls and operational procedures.
- Forecasted trends and recommended improvements based on financial risk analyses.
Head of Operations and Management
Kling
mumbai
06.2018 - 10.2021
- Client Relationship Management: Meeting the clients and understanding their requirements and vision, communicating the progress, updates to clients and team
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Led projects and analyzed data to identify opportunities for improvement.
- Delivered services to customer locations within specific timeframes.
- Operations Management : co-ordination with vendors, manpower, junior employees for smooth functioning of events; overlooking payments of vendors and suppliers.
Freelance
Self
mumbai
06.2017 - 05.2018
- Managed 12 events during this period of self exploration
- I curated concept experiences to create memorable events
- I was responsible for
- Planning, organizing, conceptualizing and coordinating events.
Guest Service Associate
ITC Maratha
mumbai
07.2016 - 06.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Hospitality Intern
ITC Maratha
03.2013 - 05.2013
Education
Certificate Course - Essentials of Bartending - Mixology
04.2020 - 04.2020
Advance Mixology & Flair Bartending - Mixology
07.2015 - 10.2015
Higher Secondary Certificate (H.S.C) - Commerce
06.2010 - 03.2013
Secondary School Certificate (S.S.C) -
06.2000 - 03.2010
Skills
Vendor Management
undefinedTimeline
Head of Operations & Management - Suzie's
11.2021 - Current
European Bartending School - Certificate Course - Essentials of Bartending, Mixology
04.2020 - 04.2020
Head of Operations and Management - Kling
06.2018 - 10.2021
Freelance - Self
06.2017 - 05.2018
Guest Service Associate - ITC Maratha
07.2016 - 06.2017
Barwings Academy - Advance Mixology & Flair Bartending, Mixology
07.2015 - 10.2015
Hospitality Intern - ITC Maratha
03.2013 - 05.2013
R. D. National & W. A. Science College - Higher Secondary Certificate (H.S.C), Commerce
06.2010 - 03.2013
St. Xavier's High School Vile Parle (W) - Secondary School Certificate (S.S.C),
06.2000 - 03.2010
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