Kunal Bhave
Pune
Summary
I am a highly motivated individual with a strong ethics. I have a proven track record of success in both my academic and professional life. I am a quick learner and have a keen eye for detail. I am also an excellent communicator and have strong interpersonal skills.
Overview
4
4
years of professional experience
Work History
Customer Support Officer
Mphasis
Pune
12.2023 - Current
- Effectively handled interactions with insurance on behalf of insured clients, enduring timely and accurate processing of claims
- Prioritized tasks based on business requirements to optimize workflow and achieve organizational goals
- Regularly reviewed and updated Standard operating Procedures(SOPs) to enhance operational efficiency and compliance
Senior Associate
WNS (Global Network Services)
Pune
03.2022 - 12.2023
- Help customers with policy renewals, endorsement, cancellations, and understanding policy details and coverage
- Develop and conduct training sessions for new hires on customer service processes and property insurance procedures
- Provide ongoing support and mentorship to ensure team members are well-equipped to perform their roles effectively
Data Research Analyst
XDBS (Xponential Data And business Services Private Limited)
Pune
12.2020 - 03.2022
- My work was to Defined campaign objectives, target audience, and key performance indicators(KPIs)
- Performed Email Verification
- Quality checks through calls and emails
Education
Bachelor of Engineering - Mechanical Engineering
College of Engineering
Nagpur07.2019
Diploma in Mechanical Engineering - Mechanical Engineering
Polytechnic,
01.2015
Skills
- MS Office
- Problem Solving
- Communication
- Analytical Skills
- PC Components Skills
Accomplishments
- Led the mechanical Department to victory in the annual Sports event, ASHWAMEDH and was named the best sportsman of the year 2017-18.
- Successfully completed the prosthetic lymph project by providing artificial hands and legs to handicap people.
Projects
- Mechanical Recycling of Plastic Wastes into Bricks (Segregated the plastic wastes into categories and tested bricks of each category in Universal Testing m/c to determine their strength.)
- Kaizen of Off-Loading area during internship (Successfully streamlined the in and out of materials with the application of KAIZEN and Poka Yoke techniques.)
Timeline
Customer Support Officer
Mphasis
12.2023 - Current
Senior Associate
WNS (Global Network Services)
03.2022 - 12.2023
Data Research Analyst
XDBS (Xponential Data And business Services Private Limited)
12.2020 - 03.2022
Bachelor of Engineering - Mechanical Engineering
College of Engineering
Diploma in Mechanical Engineering - Mechanical Engineering
Polytechnic,
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