Kunal Datta

Assisting the passenger and working on the client mail.

• Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
• Collaborated with other departments, including flight operations, maintain and reservations to address customers concerns.
• Acted as a liaison between customers and internal departments to facilitate swift resolution of issues such as flight disruption, baggage mishandling.

I was providing passenger necessary information on calls after that went for social media.

• In that passenger used to raised their request on social media platform. we need to connect the customers and modify the request according to the sop.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Handling all the reporting and data analysis.
• Meeting all targets
• Carried out day-to-day duties accurately and efficiently.
• Developed and maintained courteous and effective working relationships.

• Received and processed stock into inventory management system.
• Worked with customers to understand needs and provide excellent service.