Summary
Overview
Work History
Education
Skills
Timeline
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Ritika

New delhi

Summary

A motivated and adaptable college graduate with a high school diploma, bringing experience in communicating effectively with North American clients and customers. Skilled in building rapport, handling diverse inquiries, and working in fast-paced environments. Strong interpersonal and problem-solving abilities, with a focus on delivering clear and professional communication. Eager to apply my experience in cross-cultural communication and my strong work ethic to contribute to a dynamic team, while continuing to develop my career.

Overview

1
1
year of professional experience

Work History

Customer Care Associate

Amazon
New Delhi
06.2024 - 12.2024
  • Processed orders, returns, exchanges, refunds and payments accurately.
  • Recommended potential products or services after analyzing customer needs.
  • Delivered customer support to high call load each shift.
  • Educated customers about the features and benefits of products.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Handled escalated customer concerns in a professional manner.
  • Participated in team meetings to discuss best practices for handling calls.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.

Education

Bachelor's in Computer Science - Computer Science{Online}

Uttranchal University
Dehradun , India
08-2028

Bachelor of Commerce - Commerce

Delhi University
07-2026

High School Diploma -

Brilliants' Convent School
New Delhi , India
07-2023

Skills

  • Team collaboration
  • Empathy and patience
  • Administrative support
  • Leadership qualities
  • Teamwork and collaboration
  • Clear communication

Timeline

Customer Care Associate

Amazon
06.2024 - 12.2024

Bachelor's in Computer Science - Computer Science{Online}

Uttranchal University

Bachelor of Commerce - Commerce

Delhi University

High School Diploma -

Brilliants' Convent School
Ritika