Kunal Gour
Jaipur
Summary
Results-driven professional with a strong background in data analytics and customer relationship management. At TimesPro, I effectively collaborated with stakeholders to enhance program performance and monitored enrollment trends, leading to improved decision-making. Proficient in Salesforce and skilled in team management, I excel at delivering tailored solutions that drive business growth.
Overview
4
4
years of professional experience
Work History
Sr. Program Advisor
TimesPro
06.2025 - Current
- Collaborated with stakeholders to assess program needs and allocate resources effectively.
- Evaluated candidates for admission based on qualifications and fit for the program.
- Managed communication among faculty, administrators, staff, and external organizations regarding initiatives.
- Monitored enrollment trends, analyzed data, and generated reports on performance metrics.
Technical Sales Executive
Teleperformance
03.2024 - 05.2025
- Technical Support Sales Executive at LinkedIn using Salesforce, with a strong blend of product knowledge and sales expertise.
- Skilled in resolving client issues, driving adoption, and delivering tailored solutions that support customer success and business growth.
- Researched and verified company details using LinkedIn
- Monitored customer feedback and insights for continuous improvements
- Cross-sold premium subscriptions, and other products.
Data Analyst
NLine Axis
05.2022 - 04.2023
- Analysed complex datasets to identify trends, patterns, actionable insights, driving informed business decision
- Developed and maintained dashboard and reports using data visualisation tools
- Collaborated with cross functional teams to streamline data collection process
Customer support executive
Teleperformance
05.2021 - 01.2022
- Dedicated and customer-focused professional with proven experience in handling high-volume customer interactions across phone, email, and chat platforms.
- Skilled in resolving queries, manage complaints
- Strong communication skills and problem solving abilities
- Adept at using CRM tools
Education
Agriculture
JNU
05.2017
St.Joseph School
04.2014
Skills
- Data analytics and performance reporting
- Customer relationship management
- Microsoft Excel and Google Workspace
- Salesforce administration
- Power BI expertise
- Team management
Timeline
Sr. Program Advisor
TimesPro
06.2025 - Current
Technical Sales Executive
Teleperformance
03.2024 - 05.2025
Data Analyst
NLine Axis
05.2022 - 04.2023
Customer support executive
Teleperformance
05.2021 - 01.2022
Agriculture
JNU
St.Joseph School
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