Kunal Kapoor
Chandigarh
Summary
Experienced with process optimization, ensuring seamless and efficient operations. Utilizes data-driven decision-making to drive continuous improvement and enhance team performance. Track record of implementing effective strategies and fostering collaborative environments.
Overview
20
20
years of professional experience
Work History
Process Head
Wigo Travels
12.2022 - Current
- Experienced & specializing in Thailand tourism, with in-depth knowledge of the country’s culture, destinations, and hospitality industry
- Skilled in designing and managing customized holiday packages for individuals, groups, and corporate clients. Strong expertise in coordinating with local suppliers, hotels, and tour operators to deliver seamless travel experiences
- Travelled multiple times to Bangkok, Pattaya and learned about Thai tourism for Indian
- Adept at advising clients on the best attractions, hidden gems, and seasonal highlights across Thailand including Bangkok, Pattaya, Phuket, Krabi, and Chiang Mai
- World Path Travel is Primary venture and Wigo Travels is sub-Venture. Hence, I take care for both Process.
- Wigo Travels (Holiday Packages-Thailand)
- World Path Travel (International Flights)
Process Head
World Path Travel
12.2022 - Current
- World path Travel is US based company (registered in India also), deal with all kinds of international flights tickets booking across USA, Canada & India.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Observed MIS function, performing regular maintenance to ensure optimal performance levels.
Team Leader
Bansal Travels Pvt. Ltd.
05.2021 - 10.2022
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Delivered quality service with friendly and professional demeanour.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Completed audits and risk assessments to achieve regulatory compliance.
- GDS: Amadeus & Sabre
- Travel sector: USA/Canada/Europe
Sr. Travel Consultant
Shipra Travels Pvt. Ltd.
11.2015 - 03.2020
- International sales process for USA/India/Canada.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Developed travel itineraries for clients based on budgets and client needs.
- Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.
- GDS: Amadeus & Sabre
Travel Consultant
Fareportal India Pvt. Ltd.
11.2014 - 06.2015
- Schedule change process for USA/Europe
- Handled customer concerns and escalated major issues to supervisor.
- GDS: Amadeus & Sabre
Customer Support Associate
Eclerx Services Ltd.
10.2012 - 09.2014
- Process TWC (Time warner Cable Services)
- Provided accurate and detailed diagnostic and troubleshooting information over the phone and via webchat.
- Managed troubleshooting and problem-solving of disaster recovery solutions under extremely tight deadlines.
- Followed up on resolved tickets, conducting surveys to gather feedback and uncover service desk inefficiencies.
Travel Consultant
IBM Daksh Business Process Pvt. Ltd
04.2010 - 08.2012
- Process worked for: Make My Trip
- Worked with Ex-India Process for sales & customer care
- Handling Sales, and Customer Care including, Date change, Cancellation and other queries
- GDS: Amadeus
Sr. Backend Exe. /MIS operations & Co-Ordinator
Excel Enterprises
10.2007 - 05.2009
- Observed MIS function, performing regular maintenance to ensure optimal performance levels.
- Ensured daily routines and back-ups were performed efficiently, maintaining comprehensive, reliable records.
- Delivering the delinquency targets set processes, systems and monitor activities.
Sr. Backend Exe.
Vandy Collections Solutions Pvt. Ltd.
12.2005 - 10.2007
- Delivering the delinquency targets set processes, systems and monitor activities
- Forwarding the allocation to field executives
- Preparing the daily Mis-Reports, bills to Principals and for the Executives
- Quality controls and checks.
Education
Bachelor of Arts -
Punjab University
Chandigarh, India01.2008
High School Diploma -
C.B.S.E. Board
Panchkula, Haryana01.2005
Matriculation -
C.B.S.E. Board
Panchkula, Haryana01.2003
Skills
- A Sincere hardworking, dedicated team player, rescue allocator & Negotiator goal-oriented Professional having pleasing Personality, effective Communication skill and concern for the institute and men associated with will prove to be as asset to the organization
Personal Details
Language known: English, Hindi, Punjabi
Timeline
Process Head
Wigo Travels
12.2022 - Current
Process Head
World Path Travel
12.2022 - Current
Team Leader
Bansal Travels Pvt. Ltd.
05.2021 - 10.2022
Sr. Travel Consultant
Shipra Travels Pvt. Ltd.
11.2015 - 03.2020
Travel Consultant
Fareportal India Pvt. Ltd.
11.2014 - 06.2015
Customer Support Associate
Eclerx Services Ltd.
10.2012 - 09.2014
Travel Consultant
IBM Daksh Business Process Pvt. Ltd
04.2010 - 08.2012
Sr. Backend Exe. /MIS operations & Co-Ordinator
Excel Enterprises
10.2007 - 05.2009
Sr. Backend Exe.
Vandy Collections Solutions Pvt. Ltd.
12.2005 - 10.2007
Bachelor of Arts -
Punjab University
High School Diploma -
C.B.S.E. Board
Matriculation -
C.B.S.E. Board
Personal Details
- Father Name: Sh. Gulshan Kapoor
- Marital Status: Single
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