Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Kunal Kharat

Mumbai

Summary

Results-oriented Data Quality and Operations Team Leader with 15 years in analytics reporting and dashboard creation. Specializes in performance insights, automation, and trend analysis to streamline decision-making and minimize manual tasks. Experienced in leading multi-location teams and implementing reporting governance using tools like Python, Power BI, Tableau, and advanced Excel to enhance visibility into KPIs and support strategic initiatives.

Overview

21
21
years of professional experience

Work History

Team Leader – Data Quality, Operations & Reporting

Morningstar India Pvt. Ltd.
Mumbai
06.2018 - Current
  • Lead global QA, data governance, and insights reporting for Morningstar Direct, Advisor Workstation and Morningstar.com, supporting 12 teams — 6 India + 6 US with commercial-impact insights that enhance product reliability and decision-making.
  • Increased audits completed by 25% through integration of Claude AI into daily QA workflows, enhancing audit coverage and risk detection.
  • Designed Power BI/Tableau dashboards to analyse volume, turnaround time, defect hotspots and RCA themes, supporting leadership decisions.
  • Saved 15% of product leaders’ time by building automated visibility into team QA scores, analyst-level performance, accuracy trends, and areas of improvement.
  • Developed Python + GenAI-assisted automation workflows, reducing manual reporting tasks and enabling faster delivery of insights.
  • Reduced coaching cycle effort by 10% with Coaching Tracker Automation, streamlining follow-ups, SLA tracking, and feedback loop conversions.
  • Drove stakeholder alignment with product leaders, QA managers, and cross-functional owners across India and the U.S.

Team Leader – Operations

Winbox Pvt. Ltd.
02.2017 - 05.2018
  • Led team in daily operations to ensure efficient workflow and productivity.
  • Led performance reporting for high-volume sales team; optimized workflows and dashboards to reduce TAT by 15%.
  • Coordinated project timelines and resources to meet organizational goals.
  • Mentored junior staff in task execution and professional development.

Senior Quality Analyst

Eclerx Services Ltd.
04.2014 - 02.2017
  • Developed QA SOPs and KPI-driven performance reports for analytics teams, improving audit readiness and visibility of compliance trends.

Sr. Customer Service Associate

Altisource Business Solutions
11.2012 - 03.2014
  • Managed escalations, trained analysts, and prepared daily reporting for leadership reviews.

Sr. Customer Relationship Associate

Zenta Pvt. Ltd.
11.2009 - 01.2012
  • Led collections and metric reporting; recognised multiple times as top performer.

Supervisor – Event Operations

Only Much Louder (OML)
06.2005 - 09.2009
  • Coordinated on-ground operations, managed personnel, and liaised with clients for high-volume commercial events.

Education

PG Diploma - Business Management

NMIMS Mumbai
Mumbai
06-2017

Skills

  • Process Analytics
  • Root cause analysis
  • KPI dashboarding
  • Trend/Gap Analysis
  • Stakeholder Management
  • UAT
  • Operations Leadership
  • Agile/Jira
  • Advanced Excel skills
  • Power BI & Tableau
  • Analytical problem-solving
  • Data-driven insights
  • Prioritization & SLA discipline

Certifications

  • IBM Coursera - Business Analyst
  • IIMA Coursera — Leadership Skills
  • UpGrad — Generative AI Foundations
  • Coursera Google — Project Management Foundations
  • Exemplar Global Inc. — Lean Six Sigma Green Belt

Timeline

Team Leader – Data Quality, Operations & Reporting

Morningstar India Pvt. Ltd.
06.2018 - Current

Team Leader – Operations

Winbox Pvt. Ltd.
02.2017 - 05.2018

Senior Quality Analyst

Eclerx Services Ltd.
04.2014 - 02.2017

Sr. Customer Service Associate

Altisource Business Solutions
11.2012 - 03.2014

Sr. Customer Relationship Associate

Zenta Pvt. Ltd.
11.2009 - 01.2012

Supervisor – Event Operations

Only Much Louder (OML)
06.2005 - 09.2009

PG Diploma - Business Management

NMIMS Mumbai
Kunal Kharat