Insightful Information Technology Manager with 12 years of IT leadership with Business Analyst cum Project Manager experience including oversight of application , infrastructure, IT support , Vendor Management , Salesforce CRM , LOS/LMS and API security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training, Workflow Design, and Product Management, Workflow Diagram with Sr. Quality Analyst.
Hi, I’m
Kunal Kumar
IT Manager
Delhi
Summary
Overview
14
years of professional experience
6
Certifications
Work History
Shubham Housing Development Finance Company Limited
IT Manager
05.2025 - Current
Job overview
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Developed Salesforce CRM application and end-to-end support.
- Collaborated with other departments to help meet IT needs, and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
Lord Fincap Limited
Business Analyst cum Project Manager
06.2023 - Current
Job overview
- Gateway To a Pool of NTCs and NBUs and Protected repayments through split settlement, NBFC, LMD, Rockett App, LOS App, and LOS App and LMS Dashboard.
- Guaranteed the mutual understanding of the company’s products and services via efficient communication with clients.
- Responsible for Project Management, Team Handling, Test Design for Test Scenarios, Test Cases, and Test Report generation
- Business Analyst, BRD, FSD, UAT Testing, End-to-end Testing, Functional Testing, Project Stake Holding, Team Management.
- Creating a bug report, Observation Sheet, Test Plan, Test Complete Tool, Trello, User Stories, Test rail, Mantis Bug Tracker, Use Case, Postman APIS Testing, Data Base Workbench familiar.
Fairstreet
Quality Assurance Analyst
05.2022 - 05.2023
Job overview
- Test Design for modules of Web Applications and test Report generation with Test Cases, Bugs Reports
- Execute the tests and prepare reports for the same, use cases and documentation, create a bug report, and create a test plan.
- Reported progress, test metrics, and results to project stakeholders.
GlobalLogic India
Analyst
10.2019 - 05.2022
Job overview
- Worked on Knowledge Search with Machine Perception (Annotation, Google Assistant, worked with senior developers to manage large, complex design projects for corporate clients
- Carry out quality assurance tests to discover errors and optimize usability Optimize existing processes and provide ongoing feedback on tools and processes with QASA Tools.
- Help design processes for QA of entered data, Content Engineer with It APIs Testing on Google Software.
Tridev Digital
Business Development Manager
10.2018 - 09.2019
Job overview
- Tridev Digital which is engaged in loan disbursement and investments operates as a non-banking finance facilitator in India
- Enhanced the company's profitability by identifying and eliminating inefficiencies in existing business processes.
- Resolved design solutions to operational/Marketing issues
- The company offers a wide range of financial products and services in Insurance, Asset management, and Banking
- The product range includes CSP and Aeps, a web portal for all services, and Business Development interactions with clients.
Youth Arena Private Limited
Project Manager
06.2017 - 03.2018
Job overview
- Team Management, Project Brief, Ensure Project Budget is secured
- Ensure Project Resources, chairing the Board Meeting, Interaction Between Client /Operational Executive, Monitoring Projects, Understanding the needs of the stakeholders and Target Group
- Monitoring Skilling Projects, Monitoring Marketing /sales work, Monitoring Tenders, and Network Setup with IT Team Handling.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Appsol Technologies
Manual Tester
08.2014 - 08.2016
Job overview
- Major responsibilities included working on the analysis and deployment of the project as well as software, Enable Network Dependencies
- Managing bug-fixing tips, Support for administration in office activities, and Monitoring MIS Data with Networking System Setup.
MeritTrac Services
Exam/Test Administrator /Recruitment Coordinator/ Technical Support
01.2011 - 02.2013
Job overview
- Online/Offline Exam Conducting Projects as role of UR/AUR (Associate University Representative in SMU (Sikkim Manipal University)
- Corporate assessments and interview coordination, expertise in venue auditing and booking, and IT Executive on freelancing basics.
Education
Institute of Electronics and Telecommunication EngineersNew Delhi
B.Tech from Computer Science Engineer
University Overview
IETE NEW DELHINew Delhi
Diploma from Computer Science Engineering
12.2010
University Overview
Skills
Project management
Certification
Remote Work Foundations, LinkedIn
Timeline
IT Manager
Shubham Housing Development Finance Company Limited
05.2025 - Current
Business Analyst cum Project Manager
Lord Fincap Limited
06.2023 - Current
Quality Assurance Analyst
Fairstreet
05.2022 - 05.2023
Analyst
GlobalLogic India
10.2019 - 05.2022
Business Development Manager
Tridev Digital
10.2018 - 09.2019
Project Manager
Youth Arena Private Limited
06.2017 - 03.2018
Manual Tester
Appsol Technologies
08.2014 - 08.2016
Exam/Test Administrator /Recruitment Coordinator/ Technical Support
MeritTrac Services
01.2011 - 02.2013
IETE NEW DELHI
Diploma from Computer Science Engineering
Institute of Electronics and Telecommunication Engineers
B.Tech from Computer Science Engineer