Hi, I’m
Kunal Mendhe
Customer Support Executive
Nagpur
Summary
Logical Customer Support Executive bringing 1.6 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
2
years of professional experience
2
Languages
Work History
TTEC
Customer Support Executive
08.2022 - Current
Job overview
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
- Served as a liaison between customers and other departments within the company to ensure seamless communication about important updates or changes impacting users.
- Facilitated timely resolutions by escalating urgent cases appropriately within the organization.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Proactively identified potential issues by analyzing trends in customer feedback, leading to improvements in product offerings and user experience.
Education
12.2021
Nagpur UniversityNagpur, India
Bachelor of Science from Computer And Information Sciences
04.2001
Skills
Trend detection and analysis
Customer Inquiry Management (CIM)
Complaint Handling
Customer Service
Call Documentation
Calm Under Pressure
Multitasking Abilities
Accomplishments
- Supervised team of 11 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Cricket And Reading
I have been in my college cricket team and player inter-college tournament for college.
I read books in my free time and I like to read books based on history.
Timeline
Customer Support Executive
TTEC
08.2022 - Current
Nagpur University
Bachelor of Science from Computer And Information Sciences
04.2001