Kunal Oza
Mumbai
Summary
Dynamic Functional Consultant, adept at enhancing operational efficiency through strategic business process design and stakeholder engagement. Proven expertise in conducting market research and delivering actionable insights, driving impactful solutions. Skilled in problem resolution and cross-functional collaboration, consistently achieving client transformation goals. Hardworking professional with background assisting administrative and sales positions. Skilled at engaging with customers, understanding needs, and persuasively promoting products. Eager to turn customer-facing experience and marketing education into organizational opportunity.
Overview
2
2
years of professional experience
Work History
Functional Consultant
Covacsis Technologies Pvt Ltd
Mumbai
11.2023 - 06.2025
- Delivered end-to-end functional consulting services across Cement, FMCG, Pharma, Textile, and Electrical sectors.
- Developed comprehensive system specification documents to direct technical teams in implementing tailored solutions.
- Collaborated with developers to ensure seamless alignment between functional specifications and technical execution.
- Designed and mapped business processes using industry best practices to enhance operational efficiency.
- Facilitated workshops and interviews with stakeholders to capture essential business needs and transformation goals.
- Conducted gap analyses of client operations to identify improvement opportunities and recommend suitable solutions.
- Provided resolution guidance for functional issues through root cause analysis and cross-functional coordination.
- Monitored system performance with real-time analytics tools to enable data-driven decision-making.
- Delivered presentations and reports to key decision-makers for strategic planning.
- Conducted qualitative interviews and secondary research to support transformation goals
Marketing Intern
Outlook Publishing India Pvt. Ltd.
Mumbai
02.2023 - 05.2023
- Conducted primary market research to analyze readership and purchasing behavior for Outlook Traveller magazine within B2B segment.
- Designed and executed structured surveys targeting travel agents to collect empirical data on market perceptions.
- Performed factor analysis using statistical tools to identify key drivers influencing purchase decisions and readership loyalty.
- Assisted in developing CRM strategies to enhance subscriber engagement and retention through data-driven segmentation.
- Collaborated with digital marketing team to evaluate online campaign effectiveness and suggest improvements based on audience insights.
- Analyzed competitor positioning and consumer behavior to deliver actionable recommendations for content strategy.
- Delivered comprehensive project report, presenting key findings and strategic suggestions to marketing leadership team.
Education
PGPM In Marketing - MBA
ICFAI Business School (IBS)
Mumbai02-2024
Master of Science - Biotechnology
G.N. Khalsa College, Matunga
Mumbai06-2021
Skills
- Business process design
- Market research and analysis
- Stakeholder engagement
- Operational efficiency
- Effective communication
- Problem resolution
- Cross-functional collaboration
- Requirements gathering
- Project scope assessment
- Functional consulting
- Branding and positioning
- Quantitative and qualitative research
- Direct marketing campaigns
- Product launches and marketing plans
Timeline
Functional Consultant
Covacsis Technologies Pvt Ltd
11.2023 - 06.2025
Marketing Intern
Outlook Publishing India Pvt. Ltd.
02.2023 - 05.2023
PGPM In Marketing - MBA
ICFAI Business School (IBS)
Master of Science - Biotechnology
G.N. Khalsa College, Matunga
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