Kunal Verma
NEW DELHI
Summary
Skilled in providing comprehensive technical and operational support to clients. Background includes managing complex software issues, troubleshooting system errors, and delivering effective solutions to meet client needs. Strengths include adept problem-solving skills, strong communication abilities, and knowledge of CRM systems. Demonstrated ability to enhance customer satisfaction through diligent service and solution-oriented approaches.
Overview
6
6
years of professional experience
Work History
Associate - Visa Support
upGrad Education Private Limited
NOIDA
05.2024 - Current
- Assisting over 100 learners under my funnel who aim to fly to different parts of the world like United States, UK, Canada and Finland.
- Providing mock interview sessions, helping learners with suggestions and feedbacks applying for the US F1 visa, Finland student visa application as it plays a major role with the outcome.
- Got the opportunity to develop and implement Finland, United States, UK and Canada visa process for upGrad and have been successful in receiving all positive response.
Visa Officer
MetaApply
Noida
12.2023 - 05.2024
- Ensure compliance with regulations and requirements of visas for Canada.
- Addressing questions about visas and offering advice to international agents.
- Assisting students with the entire visa process, including setting up a GIC account, scheduling medical exams, and making appointments for visas.
- Completing the application form and assisting with the payment of the visa and Canadian biometrics fees for students.
Consular Assistant
Austrian Embassy
New Delhi
10.2022 - 11.2023
- Facilitated screening and issuance of Visas.
- Conducted interviews (Telephonic and/or Face-to-face) to verify and confirm the authenticity of documentation provided by applicants.
- Worked closely and diversely with the management to provide effective assistance for specific aspects of VISA operations.
- Assisted Austrian diplomats in all aspects of visa processing.
- Archiving and filing of documents.
Officer-Operations
VFS Global Services Pvt. Ltd
New Delhi
01.2019 - 10.2022
- As a submission officer, I provided clients with detailed information on the visa application procedure and required paperwork.
- Manages the Centre's files and formats; oversees daily checklists, document audits, and the reconciliation of payments and deductions.
- In charge of accurately entering application forms into the system, guaranteeing that only complete and accurate applications are accepted and processed on the first attempt.
- In charge of overseeing the floor, conducting briefings, and offering on-the-job training (OJT) to all newly hired officers in the center.
- Maintaining regular records of the documents required for client authentications and enforcing stringent process adherence on the floor for operations driven by processes.
Education
Bachelor of Arts - Humanities
School Of Open Learning
New Delhi01-2020
Skills
- Training abilities
- Cross-functional coordination
- Support Services
Timeline
Associate - Visa Support
upGrad Education Private Limited
05.2024 - Current
Visa Officer
MetaApply
12.2023 - 05.2024
Consular Assistant
Austrian Embassy
10.2022 - 11.2023
Officer-Operations
VFS Global Services Pvt. Ltd
01.2019 - 10.2022
Bachelor of Arts - Humanities
School Of Open Learning
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