Hi, I’m
Kundan Kumar
SUPERVISOR
MAHIPALPUR MALIK PUR KOHI SOUTH DELHI
Summary
I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.
Overview
4
years of professional experience
8
years of post-secondary education
3
Certifications
Work History
The Good Glamour Group New Delhi
Supervisor
12.2022 - Current
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Solicited customer feedback to identify and improve on areas of weakness.
- Gathered, organized and input information into digital database.
Vodafone Idea LtdNew Delhi
Customer Service Associate
01.2019 - 12.2022
Job overview
- Worked at Delhi school Evaluation as a QA ., : o Audit School records of government school in Delhi o Audit School registers o Audit School documentation and compliance
- KEY TASKS HANDLED AS A RETAIL EXECUTIVE IN, Greet the customer on counter with warmth, courtesy & personalized greeting In low traffic periods, meet the customer at the door Generating a proper queuing ticket for the customer Full customer need assessment by proper probing to identify the customer's needs Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment Fulfilling the customer need with speed & simplicity (Can do attitude)Handle customers' inquiries & complaints in a positive manner Acting as customer's telecom advisor Ensure that the customer got all the needed service before leaving the counter Farewell the customer & invite him to revisit our store Provide strong & updated product knowledge & competition's offers awareness Supporting in maintaining the store's look & feel standards at all times Full awareness & implementation of P & P .
- Offered basic technical support for clients on wide range of company products.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted sales revenue by skillfully promoting diverse service options.
- Executes excellent sales floor merchandising and selling.
D C P C RNew Delhi
Auditor
01.2019 - 07.2019
Job overview
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Maintained strong, working knowledge of Standards for the Professional Practice of Internal Auditing.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Analyzed data and findings to prepare reports detailing financial information.
- Interviewed business owners to understand needs and explain audit scope.
- Worked at Delhi school Evaluation as a QA .
- ▪ Worked as a Quality Auditor
- RESPONSIBILITIES:
- o Audit School records of government school in Delhi
- o Audit School registers
- o Audit School documentation and compliance
Education
DESHBANDHU COLLEGE Kalkaji South Delhi
NCC C CERTIFICATE
06.2016 - 11.2018
DESHBANDHU COLLEGE
UNIVERSITY OF DELHIKalkaji South Delhi
BA
06.2015 - 07.2018
CBSE BOARD VANSAT KUNJ
12th
05.2014 - 05.2015
CBSE BOARDVASANT KUNJ
10th
05.2013 - 05.2014
Skills
undefined
Certification
Completed a 3yr training of NCC in my college during graduation
Timeline
Supervisor
The Good Glamour Group
12.2022 - Current
Auditor
D C P C R
01.2019 - 07.2019
Customer Service Associate
Vodafone Idea Ltd
01.2019 - 12.2022
DESHBANDHU COLLEGE
NCC C CERTIFICATE
06.2016 - 11.2018
DESHBANDHU COLLEGE UNIVERSITY OF DELHI
BA
06.2015 - 07.2018
CBSE BOARD
12th
05.2014 - 05.2015
CBSE BOARD
10th
05.2013 - 05.2014
Similar Profiles
AAYUSHI JAINAAYUSHI JAIN
Community Executive - Doctors Integration at The Good Glamm Group - The Good CommunityCommunity Executive - Doctors Integration at The Good Glamm Group - The Good Community
Luis SantiagoLuis Santiago
Electrician at Glamour PoolsElectrician at Glamour Pools
Madison MacalusoMadison Macaluso
Volunteer at Glamour GalsVolunteer at Glamour Gals