Kundan Kumar

• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Streamlined communication channels for increased efficiency in project execution and decision-making processes.
• Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
• Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
• Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Actively worked on WBR like PPT preparations and presenting them to client with insights, sharing achievements and focus area.

• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Led team of 15 members while providing exceptional customer service.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Worked for Three UK process and currently working in SMARTY network process as in Team leader where major goal is customer service and help resolve the customer issues related to the network.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
• Described product and service details to customers to provide information on benefits and advantages.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Employed comprehensive benchmarks to establish and monitor customer service standards
• Investigated and resolved customer inquiries and complaints quickly

Worked as Technical head for Organisation In Ranchi center

Resolving ticket raised by employee for any computer related issue which includes hardware and software

• Worked as a Senior Associate in Wipro Bpo for HP consumer range of Computing, Networking .Provided Support for Compaq & HP's consumer range of Computing, Networking which involves the core support for OS related issues and networking including configuring routers, wired and wireless network
• To ensure high customer satisfaction by accurate & lasting resolution in quicker turnaround was primary responsibilities
• Participation in Conferences, dissemination of critical & non-critical updates to the operations floor through various communication channels was part of the responsibility