Kunika Saraswat

Project – ASDA (Blue Yonder + Sterling OMS)

• Leading functional consulting for Order Management System (OMS), working across IBM Sterling OMS and Blue Yonder OMS modules.
• Handling L2 incident analysis and resolution by identifying root causes, providing fixes, and ensuring SLA compliance.
• Coordinating between business stakeholders and technical teams to translate business requirements into OMS configurations and enhancements.
• Supporting OMS pipeline modifications, order orchestration, and return/cancellation flows to streamline operations for a large retail client.
• Managing on-call production support, monitoring order flows, and ensuring 24x7 application stability.
• Driving semi-managerial responsibilities, including work allocation, mentoring junior team members, and ensuring timely delivery of fixes/enhancements.
• Collaborated in OMS migration activities, assisting in design and validation for Blue Yonder OMS integration with Sterling OMS.
• Actively contributed to automation scripts and monitoring dashboards to reduce manual interventions and improve operational efficiency.

Oct 2021 – Jul 2022 | Client: Tory Burch (Retail – B2C)

• Provided 24x7 production support during high-volume retail seasons.
• Resolved JIRA tickets (code/config fixes) and stabilized production flows.
• Enhanced order stability through server and agent monitoring using self-service tools.

Jul 2022 – Sep 2023 | Client: Sally Beauty Holdings (Retail – B2C)

• Monitored and reprocessed exceptions to maintain seamless order flow.
• Debugged and resolved production issues, ensuring faster turnaround and SLA compliance.
• Built utilities and scripts on Unix Box to automate repetitive support tasks.

May 2021 – Sep 2021 | Client: Glen Raven (OMS/WMS Upgrade)

• Supported OMS and WMS separation project, disabling features across systems based on business needs.
• Analyzed JIRA tickets using Splunk and Putty logs, providing quick defect resolutions.

IBM India Pvt. Ltd. Sterling OMS Consultant

Jul 2018 – Apr 2021 | Client: IKEA (B2B & B2C Stores)

• Developed and maintained order flows on Sterling OMS for global retail operations.
• Handled post–go live support for high-priority incidents across geographies.
• Facilitated triage meetings with multiple business units to resolve OMS issues.
• Implemented pipeline modifications, agent configurations, cancellation codes, delivery services, and enterprise setup.
• Automated defect tracking and resolution using BMC Remedy.
• Configured and tested new OMS features in integrated environments.