Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Kunika Saraswat

OMS Functional Consultant
Noida

Summary

OMS Functional Consultant with 7 years of experience across IBM Sterling OMS and Blue Yonder OMS, specializing in retail & e-commerce order management, incident resolution, and pipeline configuration. Proven expertise in L2 support, functional analysis, and semi-managerial roles driving stability and efficiency in large-scale retail projects.

Overview

7
7
years of professional experience

Work History

Technical Lead / OMS Functional Consultant

Tata Consultancy Services
09.2023 - Current

Project – ASDA (Blue Yonder + Sterling OMS)

  • Leading functional consulting for Order Management System (OMS), working across IBM Sterling OMS and Blue Yonder OMS modules.
  • Handling L2 incident analysis and resolution by identifying root causes, providing fixes, and ensuring SLA compliance.
  • Coordinating between business stakeholders and technical teams to translate business requirements into OMS configurations and enhancements.
  • Supporting OMS pipeline modifications, order orchestration, and return/cancellation flows to streamline operations for a large retail client.
  • Managing on-call production support, monitoring order flows, and ensuring 24x7 application stability.
  • Driving semi-managerial responsibilities, including work allocation, mentoring junior team members, and ensuring timely delivery of fixes/enhancements.
  • Collaborated in OMS migration activities, assisting in design and validation for Blue Yonder OMS integration with Sterling OMS.
  • Actively contributed to automation scripts and monitoring dashboards to reduce manual interventions and improve operational efficiency.

Technical Consultant

Perficient India Pvt. Ltd.
07.2022 - 07.2023

Oct 2021 – Jul 2022 | Client: Tory Burch (Retail – B2C)

  • Provided 24x7 production support during high-volume retail seasons.
  • Resolved JIRA tickets (code/config fixes) and stabilized production flows.
  • Enhanced order stability through server and agent monitoring using self-service tools.

Jul 2022 – Sep 2023 | Client: Sally Beauty Holdings (Retail – B2C)

  • Monitored and reprocessed exceptions to maintain seamless order flow.
  • Debugged and resolved production issues, ensuring faster turnaround and SLA compliance.
  • Built utilities and scripts on Unix Box to automate repetitive support tasks.

May 2021 – Sep 2021 | Client: Glen Raven (OMS/WMS Upgrade)

  • Supported OMS and WMS separation project, disabling features across systems based on business needs.
  • Analyzed JIRA tickets using Splunk and Putty logs, providing quick defect resolutions.

IBM Sterling OMS Consultant

IBM India
07.2018 - 04.2021

IBM India Pvt. Ltd. Sterling OMS Consultant

Jul 2018 – Apr 2021 | Client: IKEA (B2B & B2C Stores)

  • Developed and maintained order flows on Sterling OMS for global retail operations.
  • Handled post–go live support for high-priority incidents across geographies.
  • Facilitated triage meetings with multiple business units to resolve OMS issues.
  • Implemented pipeline modifications, agent configurations, cancellation codes, delivery services, and enterprise setup.
  • Automated defect tracking and resolution using BMC Remedy.
  • Configured and tested new OMS features in integrated environments.

Education

B. TECH - CSE

ABES institute of Technology, APJ AKTU
06.2018

INTERMEDIATE - undefined

BLUE BIRD SENIOR SECONDARY SCHOOL, CBSE
03.2014

MATRICULATION - undefined

BLUE BIRD SENIOR SECONDARY SCHOOL, CBSE
03.2012

Skills

    Sterling OMS

undefined

Timeline

Technical Lead / OMS Functional Consultant

Tata Consultancy Services
09.2023 - Current

Technical Consultant

Perficient India Pvt. Ltd.
07.2022 - 07.2023

IBM Sterling OMS Consultant

IBM India
07.2018 - 04.2021

INTERMEDIATE - undefined

BLUE BIRD SENIOR SECONDARY SCHOOL, CBSE

MATRICULATION - undefined

BLUE BIRD SENIOR SECONDARY SCHOOL, CBSE

B. TECH - CSE

ABES institute of Technology, APJ AKTU
Kunika SaraswatOMS Functional Consultant