Kunle Adeyemi
Muncie
Summary
Results-driven IT professional with over a decade of experience supporting and maintaining IT infrastructure in the food manufacturing industry (Danone – Nigeria). Proven track record in infrastructure integration, service delivery, end-user support, and system troubleshooting. Adept at configuring and supporting manufacturing IT systems, ensuring system uptime, and aligning technology with operational needs. Recently completed an M.Sc. in Information & Communication Science (Ball State University, 2024) to strengthen expertise in modern IT practices. Seeking to contribute technical and service delivery skills as an Associate Infrastructure Analyst at Lilly.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Infrastructure Specialist ( Remote)
Danone Food Nigeria (formerly Fanmilk Nigeria) – Dairy Food Manufacturing
01.2017 - Current
- Provide IT infrastructure support across manufacturing operations, including workstations, telecom systems, and production IT equipment.
- Configure and manage network services such as DNS, NTP, and VPN, ensuring business continuity and system uptime.
- Troubleshoot and resolve user issues across multiple platforms including Windows, Linux, Citrix, VDI, and peripherals.
- Collaborate with quality and engineering teams to ensure IT systems meet safety, security, and compliance requirements in a GMP-regulated environment.
- Train end-users on system usage and new technologies, improving adoption and reducing downtime.
- Develop and maintain documentation for system upgrades, patches, and testing.
- Remote Support from Nigeria
- Developed comprehensive documentation for infrastructure projects, ensuring accurate records were maintained for future reference.
- Collaborated with cross-functional teams to design, implement, and support customized infrastructure solutions.
Maintenance / IT Support Engineer
Danone Food Nigeria (formerly Fanmilk Nigeria) – Dairy Food Manufacturing
01.2010 - 01.2017
- Delivered hands-on IT support to plant operations, ensuring reliable connectivity and smooth manufacturing workflows.
- Installed and maintained telecom, printers, and workstation systems to support production efficiency.
- Supported preventive maintenance and troubleshooting of IT equipment, reducing service disruptions.
- Partnered with operations and quality teams to meet manufacturing safety and IT reliability standards.
- Recognized for strong technical performance, resulting in promotion to IT Infrastructure Specialist in 2017.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
Education
M.Sc. - Information & Communication Science
Ball State University
Muncie, IN12-2024
B.Eng. - Mechanical Engineering
Federal University Of Technology
Yola11-2008
Skills
- IT Infrastructure Support (Windows, Linux, Citrix, VDI, iGel)
- Network Configuration (DNS, NTP, Proxy, VPN, Firewalls)
- Cybersecurity Principles & Compliance
- Service Delivery (ITIL Framework, Incident & Change Management)
- End-User Support (Workstations, Printers, Telecom, Peripherals)
- Manufacturing IT Systems Support (GMP environment)
- Troubleshooting & Root Cause Analysis
- Stakeholder Collaboration
- Linux operating system
- Hardware troubleshooting
- Data center operations
- System monitoring
- IT security protocols
Certification
- CompTIA Data +(DAO-001)
- CompTIA A+ ( Core 1&2 V15)
- Cybersecurity & Networking Certificate - Jan Bask Training
- IBM Python for Data Science, AI & Development
Timeline
IT Infrastructure Specialist ( Remote)
Danone Food Nigeria (formerly Fanmilk Nigeria) – Dairy Food Manufacturing
01.2017 - Current
Maintenance / IT Support Engineer
Danone Food Nigeria (formerly Fanmilk Nigeria) – Dairy Food Manufacturing
01.2010 - 01.2017
M.Sc. - Information & Communication Science
Ball State University
B.Eng. - Mechanical Engineering
Federal University Of Technology
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