Kush Arora
Delhi
Summary
Dynamic individual seeks Data Analyst role to capitalise on data insight strengths. Skilled in planning and organisation to navigate large caseloads and changing priorities. Excel, SQL, Tableau and Power Bi and Alteryx expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Senior Customer Service Analyst
American Express India Pvt. Ltd
07.2021 - Current
- Review and process credit card disputes end to end and act as intermediary between the UK card members and Multi currency merchants
- Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued
- Provided significant insights the existing dispute process implemented ideas which resulted in inventory reduction
- Also been part of reducing write off project to minimise financial burden on the company
- Serve customers by resolving product and service problems
Guest Relations Manager
The Marker Hotel
03.2019 - 03.2020
- Working within all areas of hotel management namely; operations,
housekeeping, food & beverage, sales & marketing, convention services and engineering to ensure smooth operation and experience.
Assistant Night Manager
Intercontinental Hotel
05.2018 - 03.2019
- Managed overall operations as night manager, handled guest relations, checkouts, housekeeping management & security for entire shift Attended training courses, when required and assisted with night team's training and development effort.
Sales Manager
AirExperts Fragrance India Pvt Ltd.
07.2015 - 08.2016
- Responsible for Sales North India for AirExperts products Implementing strategic sales plan that expanded company's customer base and ensured its strong presence in market.
Education
M.Sc. - International Business
Griffith College
Dublin01.2018
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Jaipur07.2014
Skills
- Power BI
- Tableau
- Excel proficiency
- Business analysis
Accomplishments
- Awarded Manager of the Month for April,
August September & December for Year
2019. Awarded Manager of the Quarter for
3rd Quarter, 2019. - Streamlined upselling process, budgets and
procurement strategies leading to 6%
bottom line improvement for the year.
Projects
Environment - Excel, Power BI
Standardisation of H.R data and to predict what the attrition would be. Extracting and data cleansing process performed. For data modelling and transformation excel and SQL server was used. Identify various issues like identifying why employees voluntary leave, what might have prevented them from leaving.
Certification
Excel Essential Training Microsoft 365
Power BI Essential Training
Tableau Essential Training
SQL Essential Training (2019)
Power BI Advanced Essential Training
Pursuing certification in Alteryx Designer Core
Timeline
Senior Customer Service Analyst
American Express India Pvt. Ltd
07.2021 - Current
Guest Relations Manager
The Marker Hotel
03.2019 - 03.2020
Assistant Night Manager
Intercontinental Hotel
05.2018 - 03.2019
Sales Manager
AirExperts Fragrance India Pvt Ltd.
07.2015 - 08.2016
M.Sc. - International Business
Griffith College
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
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