Amadeus
Kush Babbar
Delhi
Summary
Results-driven Senior Executive with a proven track record in handling customer queries and providing exceptional service. Experienced in travel processes, including new bookings, modifications, and cancellations. Proficient in GDS systems such as Amadeus and Sabre. Strong problem-solving skills with a creative mindset. Open to new opportunities and always ready to help.
Overview
4
4
years of professional experience
Work History
Senior Executive
Fareportal
08.2022 - Current
- Led the global customer service team for the "CheapoAir and OneTravel" brand, managing flight reservations for customers worldwide
- Utilized expertise in GDS systems such as Amadeus and Sabre to effectively assist customers with their travel needs.
- Defined clear targets and objectives and communicated to other team members.
Senior Executive
Teleperformance
10.2021 - 08.2022
- Represented DoorDash, a leading food ordering and delivery company based in the US
- Managed and resolved customer queries including incorrect orders, missing items, and spillage issues
- Ensured exceptional customer service and satisfaction through effective communication and problem-solving skills
Customer Service Representative
Concentrix
09.2020 - 09.2021
- Represented Target.com, a prominent e-commerce website in the US and a major competitor of Amazon
- Handled customer inquiries and concerns regarding incorrect orders, missing items, and damaged items received in a timely and professional manner
- Interacted with customers both online and offline to ensure a positive shopping experience for all
- Collaborated with various departments to resolve customer issues and provide exceptional service
Education
Bachelor of Science - HOTEL AND HOPITALITY ADMINISTRATION
IHM
PANIPAT07-2021
Skills
- Complaint resolution
- Escalation management
- Customer needs assessment
- Client relationship management
Hobbies
Travel
Software
Sabre
Amadeus NDC
Farelogix
Timeline
Senior Executive
Fareportal
08.2022 - Current
Senior Executive
Teleperformance
10.2021 - 08.2022
Customer Service Representative
Concentrix
09.2020 - 09.2021
Bachelor of Science - HOTEL AND HOPITALITY ADMINISTRATION
IHM
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