KUSH KOUSHAL MISHRA
Nagaur
Summary
Dynamic professional with a track record of success in strategic planning and customer relationship management at SBI LIFE INSURANCE CO.LTD. Proven ability to enhance operational efficiency and promote team collaboration. Strong financial analysis skills leveraged to drive results and meet objectives. Dedicated to delivering exceptional service and building lasting client relationships.
Overview
14
14
years of professional experience
Work History
EXECUTIVE BRANCH SALES MANAGER
SBI LIFE INSURANCE CO.LTD
HINGANGHAT
11.2023 - Current
- Created reports summarizing progress against organizational goals and objectives.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Led initiatives to improve customer service levels throughout organization.
- Organized and facilitated regular meetings with senior management teams.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
SENIOR BRANCH SALES MANAGER
SBI LIFE INSURANCE CO.LTD
HINGANGHAT
08.2022 - 11.2023
- Analyzed customer feedback data to identify areas needing improvement in order to enhance customer experience.
- Created weekly reports detailing branch activities such as sales volume, budgeting, and inventory levels.
- Provided leadership in developing effective marketing plans for new products or services.
- Implemented efficient processes to streamline operational procedures resulting in cost savings for the company.
- Ensured that all sales associates received adequate training regarding policies and procedures related to their job duties.
- Resolved escalated customer complaints in a timely manner while ensuring satisfaction with the resolution process.
Branch Sales Manager
SBI LIFE INSURANCE CO.LTD
NAGPUR
08.2020 - 09.2022
- Motivated employees by recognizing individual accomplishments through rewards programs.
- Recruited qualified candidates for open positions within the branch team.
- Assisted customers with product selection based on their needs or preferences.
ASSOCIATE BRANCH SALES MANAGER
SBI LIFE INSURANCE CO.LTD
NAGPUR
09.2019 - 08.2020
- Developed and implemented strategies to increase sales and improve customer satisfaction.
Unit Manager
SBI Life Insurance Co. Ltd.
Wardha
12.2014 - 09.2019
- Cultivated Team (LM) as Insurance Agent, delivering solutions for challenging tasks through effective call closures and policy conversions.
Assistant
Uttam Galva Metallic's Ltd.
Wardha
05.2013 - 12.2014
- managed invoicing for stock and accounts.
Branch Executive
HDFC Bank
07.2012 - 02.2013
- Facilitated opening of new bank accounts and tailored investment plans for clients.
- Engaged customers to cultivate strong relationships through effective interpersonal skills.
- Contributed to strategic planning sessions, shaping long-term objectives for branch growth.
Senior Sales Executive
HDFC Bank
07.2011 - 06.2012
- Facilitated opening of new bank accounts and tailored investment plans for clients.
- Engaged customers using effective interpersonal skills to build strong relationships.
- Executed kasa work to improve operational efficiency and enhance customer satisfaction.
Education
M.B.A. - Marketing/HR
B.D.College of Engineering
Sewagram, Nagpur01.2011
M.B.A. - Marketing/HR
B.D.College of Engineering
Sewagram, Nagpur01.2010
M.B.A. - Specialization, Marketing/HR
B.D.College of Engineering
Sewagram, Nagpur01.2010
M.B.A. -
B.D.College of Engineering
Sewagram, Nagpur01.2009
B.Com -
Y.C.M.O.U.
01.2008
H.S.C. -
Yeshwant Art College
Wardha01.2005
S.S.C. -
Agragami High school
Wardha01.2000
Skills
- MS Office Suite
- Strategic planning
- Operational efficiency
- Customer relationship management
- Team management
- Effective communication
- Financial analysis
- Internet proficiency
- Problem solving
- Self-motivation
- Time management
- Confidence
- Positive attitude
Mini Project Details
6 months, Wardha, 6, Team Leader, To study the market potential of Micromax Mobile Company in Wardha City, Interacting with the people, Preparation of Research Methodology, Creating Research Questionnaire, Analysis of market i.e., analysis of potential of other mobile companies, Analysis of marketing strategy of other mobile companies i.e. promotional strategy, pricing strategy etc.
Final Project Details
6 months, Wardha, 6, To Study to Determine Market Potential of Life Insurance Corporation in Wardha City, Interacting with the respondents, Preparing research questionnaire, To determine market potential of Insurance sector in Wardha city, To know market potential of LIC in Wardha city, To study the types of benefits provided by insurance service, As the people think that insurance is a tool to protect their family & a tax saving device. They are aware of the fact & realizing its importance. There is a large potential for insurance in Wardha city., Most people in Wardha city want to switch to LIC because of its reputation and assurance., Most people in Wardha city prefer LIC for claim settlement and better service quality.
Personal Information
- Date of Birth: 11/24/84
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Disclaimer
I hereby declare that particulars furnished above by me are true and correct to the best of my knowledge and belief.
Activities
- Certificate by MSME (Ministry of Micro, Small, Medium Enterprises) Government of India of Training, 02/01/10
- Certificate in basics of banking by IDBI Intec
Primary Assets
- Problem Solving Attitude
- Self Motivation and Ability to deliver right solutions on right time
- Self confidence & positive attitude
- Having the sense of priority & management of time
Affiliations
- SBI LIFE GEMS AWARDS
- WALL OF FAME
- MD CLUB AWARD
- PARAKRAMI AWARD
- CHAMPIONS AWARD
Timeline
EXECUTIVE BRANCH SALES MANAGER
SBI LIFE INSURANCE CO.LTD
11.2023 - Current
SENIOR BRANCH SALES MANAGER
SBI LIFE INSURANCE CO.LTD
08.2022 - 11.2023
Branch Sales Manager
SBI LIFE INSURANCE CO.LTD
08.2020 - 09.2022
ASSOCIATE BRANCH SALES MANAGER
SBI LIFE INSURANCE CO.LTD
09.2019 - 08.2020
Unit Manager
SBI Life Insurance Co. Ltd.
12.2014 - 09.2019
Assistant
Uttam Galva Metallic's Ltd.
05.2013 - 12.2014
Branch Executive
HDFC Bank
07.2012 - 02.2013
Senior Sales Executive
HDFC Bank
07.2011 - 06.2012
M.B.A. - Marketing/HR
B.D.College of Engineering
M.B.A. - Marketing/HR
B.D.College of Engineering
M.B.A. - Specialization, Marketing/HR
B.D.College of Engineering
M.B.A. -
B.D.College of Engineering
B.Com -
Y.C.M.O.U.
H.S.C. -
Yeshwant Art College
S.S.C. -
Agragami High school
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