Kushagra Dutta
Process Analyst
Rohini,New Delhi
Summary
Enthusiastic Process Analyst eager to contribute to team success. Organized and hardworking with first-rate communication and time management abilities. Eager to apply skills and make positive real-world contributions to business success.
Overview
2
2
Languages
1
1
Certification
7
7
years of post-secondary education
3
3
years of professional experience
Work History
Process Analyst
Teleperformance D.I.B.S
Okhla, New Delhi
04.2019 - 06.2020
- Student Loan: Consolidation, Enrollment Fee, Cancellation, File Submission and Service Fee.
- Assigned projects of student loan consolidation and refinancing with different servicers.
- Research on different federal education repayment plans and loan consolidation.
- Collaborated with stakeholders to manage loan files and CRM database to prepare general correspondence.
- Processed management reports on monthly basis and created visually impactful dashboards in Excel by using pivot tables and advanced excel.
- Maintain accuracy of the company’s database by reviewing and updating information.
- Prepared documents for underwriting by verifying client income, credit reports and generated condition lists for applicants to submit consolidation request to Dept. of Education.
Sr. Customer Service Executive
Teleperformance D.I.B.S
Okhla, New Delhi
12.2017 - 04.2019
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Identify customer needs, explain about student loan consolidation process and suggest different repayment plans.
- Effectively managed high call volume with tact and professionalism.
- Collect required documents from applicants and follow up on missing items.
- Attempt to persuade customer to reconsider cancellation and retain.
- Compile reports on overall customer satisfaction and meet crucial deadlines requested.
Education
Bachelor of Commerce - Accounting And Finance
Delhi University
New Delhi 09.2014 - 09.2019
Higher Secondary Education (CBSE) -
Mount Abu Public School, Sector - 5
Rohini, New Delhi 03.2012 - 03.2013
Senior Secondary Education (CBSE) -
Mount Abu Public School, Sector - 5
Rohini, New Delhi 03.2009 - 03.2010
Skills
Microsoft Excel
undefinedCertification
Business Analysis 360: Data Science and Machine Learning Using Advanced Excel, SQL, Tableau, R and Python
Case Studies
Worked on different US Airline Data, Leading Sports Equipment Brand and Telecom Provider's case studies using Microsoft Excel, Microsoft SQL Server and Tableau.
Timeline
Process Analyst
Teleperformance D.I.B.S
04.2019 - 06.2020
Sr. Customer Service Executive
Teleperformance D.I.B.S
12.2017 - 04.2019
Bachelor of Commerce - Accounting And Finance
Delhi University
09.2014 - 09.2019
Higher Secondary Education (CBSE) -
Mount Abu Public School, Sector - 5
03.2012 - 03.2013
Senior Secondary Education (CBSE) -
Mount Abu Public School, Sector - 5
03.2009 - 03.2010
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