Kushal Bhattacharjee
Bangalore
Summary
Diligent Customer Servuce Advisor with experience managing phone, online and consultative communications with customers. Proactively identified customer retention opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
247.ai
02.2024 - Current
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
Education
Class XII -
Maharishi Vidya Mandir
Class X - undefined
K.V Silchar
Master of Business Administration - MBA General with marketing elective
Chandigarh University
11.2023
Bachelor of commerce - Business Management Honours
G.C College
12.2020
Skills
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Communication Tools
- Complaint resolution
- Sales improvement
- Complaint handling
- Written communication
- Call center experience
- Persuasion skills
- Order processing
- LiveChat messaging
Languages
English
Hindi
Bengali
Timeline
Customer Support Executive
247.ai
02.2024 - Current
Class X - undefined
K.V Silchar
Bachelor of commerce - Business Management Honours
G.C College
Class XII -
Maharishi Vidya Mandir
Master of Business Administration - MBA General with marketing elective
Chandigarh University
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