Kushal Pal
Anand
Summary
Results-oriented management professional with expertise in building high-performing teams and driving cross-functional collaboration. Skilled in implementing innovative solutions to complex challenges while focusing on continuous improvement and sustainable growth. Strong interpersonal skills enhance customer satisfaction and foster positive outcomes.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Senior Manager
QX Global Services Pvt Ltd
Noida
08.2024 - Current
- Developed strategic plans to align departmental goals with company objectives.
- Managed project timelines and resources, ensuring on-time completion of key initiatives aligned with strategic goals.
- Oversaw budget management and resource allocation across multiple projects, optimizing spend to support organizational objectives.
- Collaborated with stakeholders to identify process improvements and implement solutions.
- Analyzed market trends to inform business strategy and decision-making processes.
- Identified opportunities for automation within existing processes and developed scripts and programs accordingly.
- Created detailed project timelines to guide the transition process and maintain accountability.
- Provided regular updates on transition progress to management, proactively identifying and addressing potential delays or issues.
Operations Manager
QX Global Services Pvt Ltd
Noida
03.2023 - 02.2024
- Oversaw daily operations, enhancing efficiency and productivity across departments.
- Managed resource allocation and scheduling for optimal workflow execution.
- Developed and implemented operational policies to enhance service delivery standards.
- Coordinated cross-functional teams, streamlining communication and processes.
- Analyzed workflow data to identify areas for improvement in operations.
- Trained staff on best practices for operational excellence and safety protocols.
- Facilitated regular team meetings to discuss challenges and solutions in operations.
- Managed staffing needs, facilitating recruitment, selection, onboarding, and training.
Assistant Operations Manager
QX Global Services Pvt Ltd
02.2022 - 02.2023
- Managed a team of 15 members across payroll, compliance, and sales, fostering effective client communication and facilitating transitions to meet team KPIs and service delivery standards.
- Collaborated with cross-functional teams to improve service delivery standards.
- Developed and implemented standard operating procedures across projects ensuring consistency.
- Conducted quarterly audits ensuring compliance and accuracy in financial reporting.
- Prepared and presented QX reports (FMEA, Redfort documents and Quality audits).
- Worked in transition of Pilot projects for Nursing Sales
- Worked in Cash posting for Finance and Accounting projects
Team Leader
QX Global Services Pvt Ltd
06.2018 - 01.2022
- Led multiple projects in healthcare recruitment and life science to ensure timely and effective talent acquisition.
- Managed online portals including SAP Fieldglass, Agile, and Hays to streamline recruitment and administrative processes.
- Validated employee timesheets for accuracy and facilitated transfers using SAP portal to maintain payroll integrity.
- Supported clients in managing payroll and remittance.
- Prepared and delivered invoices to umbrella company.
Consultant
QX Global Services Pvt Ltd
01.2018 - 05.2018
- Drafted and organized contract documents to support project execution.
- Developed contract documents and managed spreadsheets and service portals to streamline project workflows.
- Managed invoice processing to ensure accuracy in financial records.
- Managed remittance and payroll activities to ensure timely payments.
- Payroll calculation from pound, Euro, Swiss franc
Senior Compliance officer
QX Global Services LLP
10.2016 - 12.2017
- Managed compliance activities to ensure adherence to regulations for the client
- Prepared audit and monthly compliance documents to support regulatory requirements
- Facilitated application process through proactive follow-up with stakeholders
- Day to day client communication and reporting
- Reactivating candidates from archive database
Recruitment Consultant- OOH
QX Global Services LLP
02.2016 - 09.2016
- Recruiting doctors for different hospitals
- Consulting on pay and charge rates with doctors and hospital
- Facilitated shift transitions to multiple agencies to ensure adequate coverage.
- Solving and working on critical queries around the clock for doctors and hospitals
- Sending CVS to hospitals and getting it approved by senior consultants or management
- Working out of hours, weekend and UK bank holidays to bridge the gap of shortage of doctors to the hospitals.
Compliance officer
QX Global services LLP
06.2014 - 02.2016
- Reviewed compliance documents of doctors and communicated updates to the UK team.
- Conducted GMC checks for DBS and formatted CV references for compliance documentation.
- Worked on Client CRM, (ARMS) and on different portals
- Maintaining daily and monthly reports
Office Assistant
Urja Industries
10.2012 - 06.2014
- Managed daily operations, billing invoices, accounts, and clerical tasks to ensure efficient workflow
- Managed office supplies and maintained inventory for efficient operations.
- Prepared and distributed internal communications to staff and stakeholders.
Education
Master of Commerce -
Sardar Patel University
04-2014
Bachelor of Commerce -
Sardar Patel University
03-2012
Skills
- Project management
- Strategic planning
- Operations management
- Process optimization
- Process improvement
- Data analysis
- Report management
- Operational efficiency
- Cross-functional team coordination
- Stakeholder collaboration and Communication
- Performance reviewing
- Leadership development
- Recruitment strategies
Accomplishments
- 02/01/16, Rising Star Award for hard work and dedication in the recruitment division.
- Received Best Manager, Top Performer, and Star Performer during the tenure.
Personal Information
Date of Birth: 05/22/91
Certification
- KPMG Project Management Pro Degree – Imarticus Learning
- Microsoft Co-Pilot for Recruiters
- QMS Awareness Training
Timeline
Senior Manager
QX Global Services Pvt Ltd
08.2024 - Current
Operations Manager
QX Global Services Pvt Ltd
03.2023 - 02.2024
Assistant Operations Manager
QX Global Services Pvt Ltd
02.2022 - 02.2023
Team Leader
QX Global Services Pvt Ltd
06.2018 - 01.2022
Consultant
QX Global Services Pvt Ltd
01.2018 - 05.2018
Senior Compliance officer
QX Global Services LLP
10.2016 - 12.2017
Recruitment Consultant- OOH
QX Global Services LLP
02.2016 - 09.2016
Compliance officer
QX Global services LLP
06.2014 - 02.2016
Office Assistant
Urja Industries
10.2012 - 06.2014
Master of Commerce -
Sardar Patel University
Bachelor of Commerce -
Sardar Patel University