KUSHAL REVANDKAR
Kalyan-Dombivli (M Corp.)
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Senior Associate
Sutherland Global Services Pvt. Ltd.
Airoli, Navi Mumbai
08.2021 - Current
- Maintained up-to-date knowledge of company's products, services, and policies.
- Assessed customer satisfaction levels throughout the interaction process.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Updated databases with new and modified customer data.
Associate
Wipro Pvt. Ltd.
Thane
03.2018 - 11.2019
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions over calls.
- Resolve all technical and network issues and filing escalations.
- Pitching new ideas and plans that were introduced by the parent organisation.
Customer Relations Executive
SS Nutrition Pvt. Ltd.
Kalyan-Dombivli (M Corp.)
06.2013 - 01.2018
- Generated reports on outstanding payables, aging analysis, cash flow projections.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Produced sales documents, finalized deals and filed records.
Education
Associate of Science - Science Education
S.S.S. Multipurpose Jr. College
Mumbai02-2013
Some College (No Degree) - C.M.S. English School
S.S.C Passed in 2011
Dombivli, ThaneSkills
- Customer service
- Data entry
- Database management
- Technical troubleshooting
- Report generation
- Customer relationship management
- Issue resolution
Affiliations
- Sketching
- Streaming Movies
- Playing and Watching Cricket
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Associate
Sutherland Global Services Pvt. Ltd.
08.2021 - Current
Associate
Wipro Pvt. Ltd.
03.2018 - 11.2019
Customer Relations Executive
SS Nutrition Pvt. Ltd.
06.2013 - 01.2018
Associate of Science - Science Education
S.S.S. Multipurpose Jr. College
Some College (No Degree) - C.M.S. English School
S.S.C Passed in 2011
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